Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13493 reviews)

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10/10

Rental

Lorraine from Sturgeon Falls posting congratulations to Arctica for their quick response and excellant service from the first phone call to the tech in our home. I would rate them a 10 all around.

Approximate cost of services:
$0.00
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Company Response

Great Feedback Lorraine, I will make sure Arctica hears this. RM

Barbara Cunningham from Mississauga
Barbara Cunningham from Mississauga
1 review Mississauga, ON
10/10

new furnance; technical service for furnace

I am a tenent in a townhome that was without heat for 3 days as the landlord was out of country and difficult to reach. I phoned Reliance home comfort as I rent my water heater from them and knew they serviced furnaces. The technician, Joe was so good to come quick, diagnosis the problem accurately, explain all the options and most importantly communicate everything effectively to me, the tenent and the owner out of country via cell phone. We all decided the best option was to buy a new high efficiency furnance. Yay!

Approximate cost of services:
$2,500.00
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Company Response

Thanks Barbara for letting us know this feedback! We appreciate the new business! RM

Shawn from Brampton
Shawn from Brampton
1 review Brampton, ON
10/10

No heat - Furnace

It was February and 10 degrees in our house, so something was definitely wrong with our furnace. We called Reliance and got a helpful customer service rep. The technician (Paul C.) was at our house later that morning. He diagnosed the problem, left to get the parts needed and had everything fixed within an hour. He was also very helpful by explaining everything he was doing along the way to my husband. Everything was back to normal in no time. Much appreciated!

Approximate cost of services:
$600.00
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Company Response

Thanks Shawn for the feedback! I will pass that information on to Paul's Supervisor. RM

Bruno P. Capone in Woodbridge
Bruno P. Capone in Woodbridge
2 reviews WOODBRIDGE, ON
10/10

Furnace Installation

I just wanted to express a warm thank you to Mr. Saul Esau and his assistant Janet, with their efforts, I was able to have a new furnace installed in one day. It is so refreshing to know that in these difficult times there is a genuine, heartfelt and genuine contractor, by the name of Mr. Saul Esau, who demonstrated professionalism, customers satisfaction and quality workmanship while performing a furnace installation on Jan. 31, 2013, a nasty and cold day. His efforts for doing a real good job did not go unnoticed by me and more importantly, his concern for safety and workmanship details, really put mu mind at ease and gave me a real good comfort zone concerning his character as a human being and his integrity as a contractor. The job Saul did (in six hours, with a 20 minute lunch break only) was truly remarkable considering the weather conditions and his workmanship details was amazing. Furthermore, his clean up was fantastic, he used drop sheets and was very careful in moving materials in and out of the house, with no damage. Thank you so much Saul for a job well done, what a great contractor. Definitely, he will be getting my blessing for future work orders regarding my furnace and A/C installation. A special thank you to his assistant, Janet, who work diligently in facilitating the appointment in a very expeditious manner (one day) and assured me that everything was going to be okay. God Bless her for keeping it simple and positive.

Approximate cost of services:
$0.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Clora Gilbert from Thunder Bay
Clora Gilbert from Thunder Bay
1 review Thunder Bay, ON
10/10

Hot Water Tank

we had no hot water. I phoned and was routed through a call centre in Manila. Spoke with a very friendly, efficient woman who arranged a service call for early the next day which was a Sunday. The serviceman, Darren, phoned at 8:15 AM and arrived within 10 minutes. He was friendly, diagnosed the problem quickly, replaced the ignitor and was finished within 15 minutes. Now working fine. Very satisfied.
To your website people, Thunder Bay is two words not one.

Approximate cost of services:
$0.00
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Company Response

Thank you Clora for providing the feedback. I will investigate the website spelling. RM

Serge Preseault from Etobicoke
Serge Preseault from Etobicoke
1 review Etobicoke, ON
10/10

Furnace purchase

Mike Macdonald exhibited professionalism and knowledge during the sales process and more importantly he delivered on every commitment he made ( timing for receiving quote,meetings,install).
he is an asset to your company and is clearly " customer focused".

Approximate cost of services:
$6,000.00
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Company Response

Thank you for sending this through Serge. I will make sure Mike hears your kind comments, RM

Kim G. from Windsor
Kim G. from Windsor
1 review Windsor, ON
10/10

furnace

I have both my furnace and a/c covered by Reliance's protection plan which has been the best decision I have ever made. During the last cold snap in mid-January my family and I awoke to no heat. I called Reliance immediately and described the problem. We were scheduled for an appointment the next day. When I advised that my husband was just beginning radiation treatments for cancer at the time she advised she was very helpful and compassionate and made sure that we received service the same day we called. It turned out the ignition switch within the furnace had failed completely. The service technician had the part in his truck and replaced the part in 10 minutes at no cost. We were warming up 20 minutes after he arrived. I cannot thank Reliance's staff and managers enough for prioritizing our call as my husband cannot tolerate the cold and their efforts made a real difference to us during a very difficult time.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you Kim for providing us that great feedback! We value your business. RM

Fran in Port Hope
Fran in Port Hope
4 reviews Port Hope, ON
10/10

gas water heater

Our rental water heater was failing to keep up with demand. The call back was very fast, and the courteous efficient workers came the next day and replaced it with a new tank. Couldn't ask for more. Only thing I would change is I wish they had told us they had to leave the cardboard packing behind.

Approximate cost of services:
$0.00
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Company Response

Thank you for your feedback Fran. RM

Tom from Pickering
Tom from Pickering
2 reviews Pickering, ON
10/10

New furnace & tankless water heater

The old furnace was on its last legs. The repair person that did a quick fix in December recommended I start shopping around. It was a "when" not an "if" that the furnace was on its way out.

A friend recommended I get a quote from Reliance as part of my research.

I called the sales dept and arranged an appointment. Mike Zevallos arrived on time. Yes, exactly when he said he would be here, he was at the door. Mike's a technician, but they have him running around town doing sales. He's extremely knowledgeable about his products (Reliance) and competitive products. He's able to describe features and benefits in a way I could understand. He calculated costs and energy savings. And introduced options I was interested in... like the tankless water heater. I didn't feel sold, I felt as if a friend had dropped in to give me advice. He's based in Brampton... I'm in Pickering.

I researched other competitive products and Mike kept in touch. Efficiently, not intrusively... and he answered my many questions patiently.

In the end, it was a no-brainer to do the deal with him. We chose to rent... the numbers made sense for us.

The installers were excellent. And everything as well organized. There was a snowstorm, and the laid runners from the front door to the furnace room. Mess during the process was minimal. And the place was cleaned and vacuumed before they left. My wife was so impressed.

Mike did a follow up check this morning. Once again. Very impressed.

How great the equipment is, time will tell. However, if you want to meet a well organized, really nice person who will work with you to determine the products that best suite your needs, call Mike at Reliance. Big Fans!

Approximate cost of services:
$6,000.00
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Company Response

Thank you Tom for the great feedback. I will make sure that Mike's Manager hears about the great job he did. RM

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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