Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13493 reviews)

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ryan in Toronto
ryan in Toronto
2 reviews Hamilton, ON
0/10

Horrible customer service

I am quite dissatisfied with the service I've received from Reliance.

There are 3 groups of tenants in the household and they have had intermittent hot water over the course of the last week and a half.

Last week Reliance had sent two hot water technicians to the house and initially said it was an electrical issue causing the breaker for the tank to turn off.
We had a Reliance electrician visit the property which they concluded that there is no issue with the electrical and it is in fact a hot water tank issue.

Reliance had then sent out another service technician to the property which was supposed to call and explain the situation with a remedy. I followed up for 2 days with customer service and they were unable to locate the file and the technician notes.

After being on hold for 45 minutes with customer service I was finally connected with Jennifer who assured me that the issue would be resolved within the day and I would receive a follow up call to explain the situation.

I patiently waited for a phone call, but no one has called.

My tenants are still without hot water and we are no closer to resolving the issue.
I followed up yet again and was told an appointment was made for yesterday November 27th. I am presently on hold for 30 minutes with customer service and they are unable to locate the appointment.
I've asked to speak with a manager and have been put on hold for over an hour for them to say they will call me back.

Horrible experience thus far.

Approximate cost of services:
$1,000.00
2 of 2 people found this review helpful.
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Company Response

We're so sorry that you had a bad experience with us. We will strive to do better.

Private User
Private User
Private User reviews Hamilton, ON
0/10

Complaint Resolution

My interactions with Reliance Home Comfort Services and Rental Equipment have been consistently disappointing. The conduct of some of their staff, particularly certain technicians, has been concerning due to their unethical and unprofessional behavior towards customers. While acknowledging that some technicians are commendable in their service, I encountered a regrettable incident in the past. Despite this, I extended another opportunity, only to face a situation where a technician departed without resolving the issue, leaving equipment exposed and water running. This led to a flood in my basement, resulting in damage to carpets and other belongings.

My attempts to address these issues with Reliance have been met with extensive delays, prolonged waiting times, and inconsistent information provided by various representatives. After several weeks, I received a single email contact, but subsequent attempts to communicate and seek resolution have gone unanswered, despite multiple reminders.

I strongly advise anyone considering their services to thoroughly evaluate the contractual terms and reliability before entering into any agreements. Verbal assurances seem to differ from actual practices, which can lead to misunderstandings and disappointments for customers.

Approximate cost of services:
$850.00
2 of 2 people found this review helpful.
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Company Response

Thank you for your feedback. If there is anything I can assist you with please email me with your account details to gwillson@reliancecomfort.com - Gemma

Private User
Private User
Private User reviews Windsor, ON
1/10

Hard to deal with

I got water rental plus coverage for maintenance. When I sold my house they charged me extra. They told me they will give me a refund by cheque and have called multiple times. The cheque never arrived. They always call you to upsell plans for you which I doubt will honor the commitment but I am not sure

Approximate cost of services:
$23.00
2 of 2 people found this review helpful.
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Company Response

Very sorry to hear about this experience. If you require further assistance please email me with your account details. jdeboo@reliancecomfort.com Thank you, Jessica

Chandana in Toronto
Chandana in Toronto
0 reviews Etobicoke, ON
10/10

Plumbing

I am very happy with JIMMY plumbing person who came today nov 25th 2023 evening 6pm to etobicoke to fix the water leakage in our kitchen .he saved us from further problems and fixed permanently by replacing pipe . Thank you JIMMY and reliance home comfort

Approximate cost of services:
$199.00
0 of 1 people found this review helpful.
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Company Response

Thank you for choosing Reliance Home Comfort for your plumbing needs. We appreciate your support. - Gemma

SB
SB
0 reviews Mississauga, ON
0/10

Dont be decieved by the "Home Comfort"!!

I signed up for Home Comfort thinking Reliance will be there is case there is any issue with my Furnace. During the sign-up process, they did not come to see the condition of the furnace. All they ask to wait for a period if there is no issue within that period, they will cover me for ever as long as I continue to pay the monthly fees.
After two years in December, the time came!! My furnace broke early in the morning (7 am). I t was brutally cold weather. I called Reliance, they said someone will come but not until noon. Eventually someone showed up at 3PM!. Strange part is the technician came with a company! Big RED FLAG. I was told that he is a colleague, he is just going to watch. It was cold outside, so I let him in.
Then technician even did not ask me any question about what happened or what did I see. He start dismantling the furnace and went all the way to the heat exchanger. His goal is to say this heat exchanger is bad and I need new furnace!! He turned off the gas and said, nothing he can do. So I ask for help/suggestion. I was nervous & stressed. It was very cold and I have young kids. Then comes the next surprise!! The colleague came with the technician is actually a SALES GUY!!!. So they came fully prepared and exactly knew what they are going to do even before they saw the furnace or knew anything about it. Then the sales guy gave me a quote of over $5K and told me if I sign now, they can get it done by next day or two otherwise, they cant guarantee. I did not like there approach so far and felt being exploited. So I said, I'll confirm later. Then I call some other places for new furnace and eventually get a very reliable technician though a friend who is offered the exact same furnance with half the price with installation.

So next thing I did is CANCELLED the plan with RELIANCE which I paid for NOTHING and hired the other guys. I am running with the furnace for some time now. Absolutely no problem.
MORAL OF THE STORY: Stay far far away from RELIANACE and save that monthly fee in your own account as emergency fund. So you can buy a new furnace or pay for repair without wasting money with these guys for nothing. Also hire someone to do maintenance once a year.

Approximate cost of services:
$500.00
3 of 3 people found this review helpful.
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Company Response

Thank you for your feedback. If there is anything I can assist you with please email me with your account details to gwillson@reliancecomfort.com - Gemma

Private User
Private User
Private User reviews Old Toronto, ON
0/10

This is s dishonest company

Very dishonest company. My contract payment was $24.99. My first payment was for $35.93 without notice of change. I asked to cancel the contract which I was told I had to pay out the full contract for the full term. I have called the customer service department many times, spent hours on hold, constantly transferred, getting different information, from everyone I speak to. A truly HORRIBLE experience.
This should not be legal.

Approximate cost of services:
$1,181.52
2 of 2 people found this review helpful.
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Company Response

Hello, so sorry to hear of your experience. Please email me and I would be happy to help kbisson@reliancecomfort.com - Karen

Private User
Private User
Private User reviews Oakville, ON
10/10

HVAC/AC and hot water tank

Freaked out so much with HVAC down last week. Reliance helped me out furnace, heat pump and hotwater tank replacement. All tounout was okay. Now so happy with Reliance's service. A couple of installation guys are awesome! All job happened in two days. Estimating, Auditing for the govetnment rebate and installation included. Thank you for Reliance team.

Approximate cost of services:
$14,500.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

Private User
Private User
Private User reviews Vaughan, ON
0/10

Reliance Home Comfort Services

My experience with Reliance Home Comfort Services and Rental Equipment has been disappointing. When I initially engaged their services earlier this year, there was a lack of transparency regarding the rental terms, specifically regarding the inclusion of rental amounts on the property title. This information was not adequately communicated during the sign-up process, which led to unexpected discoveries later on.

Furthermore, my interactions with the sales personnel were not entirely satisfactory. There were instances where their sales approach felt pushy. Despite renting four products in March, I have been unable to fully utilize any of the services as intended.

The technicians assigned to address issues with the rented products appeared to lack adequate understanding of the equipment. Additionally, there were attempts to upsell additional products during their visits, which was not aligned with my expectations.

Regrettably, an ongoing issue that has persisted for over four months remains unresolved. Despite assurances, the area manager, who was meant to address these concerns, failed to follow up as promised, leaving me feeling neglected and without a resolution.

In conclusion, my experience with Reliance Home Comfort Services and their rental equipment has been unsatisfactory. I would caution others considering their services to thoroughly assess the terms and reliability of their equipment before entering into any agreements.

Approximate cost of services:
$22,000.00
2 of 2 people found this review helpful.
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Company Response

We are sorry that you had a disappointing experience. We strive to provide a fully transparent sales experience with all of our customers. Please email me and I would be happy to help kbisson@reliancecomfort.com - Karen

Clair
Clair
1 review Barrie, ON
10/10

Furnace install

Christine was great! She explained everything thoroughly and left I up knowing we are getting an excellent service. Installers team came in on time and did a great job. Highly recommended!

Approximate cost of services:
$7,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you the kind review and for sharing your experience with us. Thank you for choosing Reliance Home Comfort! -Jessica

Melissa Wood
Melissa Wood
0 reviews Stirling, ON
0/10

Furnace installation and AC unit

I have never in my life been so beyond disappointed in. I fully entrusted this company. As I had utilized them before, and had a wonderful experience in July 14, 2023 I had a scheduled installation of both AC unit and brand new furnace. I was beyond excited both my current AC unit and furnace were functional. However, I wanted an upgrade. My intentions were to take the current AC unit and furnace and place them in my Airbnb that I am going to build on my property, the first person that arrived on that day was a junior staff. I had a brief discussion with him about my plans to transfer these units. He advised me he would tell senior staff when they arrived. I was upstairs when I heard significant banging, and I inquired as to why there was so much banging , the senior staff then said to me your furnace is no longer functional. I had to terret apart to get it out but dont worry I can transfer it out of your home I was shocked I then said to him these units were to be functional and I advised your Junior staff of this upon his arrival to my home . The junior staff confirm this conversation and apologize for the miscommunication that had occurred as he was outside working on the AC unit at the time and did not inform the senior staff of what I requested. Then the senior staff advises me that prior to his arrival he was aware that the part that allows the furnace to be functional was currently on back order so they installed a unit, knowing it would not work. He then said to me its July, so its warm and the and the part. Should be in within the next couple weeks. I heard nothing August 23 my spouse calls reliance and advise them that we are still currently waiting on a part for installation of our furnace. The representative was kind and sent an individual out to bring the part, which by the way was the same individual that was lacking the part, but install the unit anyways, he placed a part in the unit and advised me it was functional fast forward to November 11. I decide after getting a load of propane to turn on my heat as it has been fairly mild and not necessary for heat at this time. My heat is not working the furnace is not working , we call reliance to advise its getting quite cold and the furnace that has been installed is still not functional. They advise that the earliest somebody can come out is November 12. We are now currently utilizing three heaters to ensure my children remain warm while Im waiting for a tech to fix an issue that should not be occurring at this time, when I call reliance to speak to a representative of all of this neglect that Ive had to deal with he advises me he cannot have a tech come out sooner. He apologizes for the situation and states hes going to escalate my call to someone for Monday. I advised him that I am utilizing three heaters to heat my home currently and that I have children and this is a brand new unit that they anticipate I am going to pay for next August, I have never in my life been so disappointed with any company. My kindness and understanding has been completely taken advantage of with zero resolution. At this point I trusted this company that they would be efficient and they have failed us significantly because I cannot pull their unit as I no longer have a unit that is functional because they broke it , do not use this company to heat your home ever. I do not understand how somebody can install a furnace and because its summertime knowingly not have a part that would make the furnace functional and not contact you back and at this point I will say I sincerely a very unhappy customer

Approximate cost of services:
$13,954.00
2 of 2 people found this review helpful.
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Company Response

Very sorry to hear about this. Please email me with your account details and concerns and I can follow up with the local branch. jdeboo@reliancecomfort.com Thank you, Jessica

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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