Reliance Home Comfort

Christine was great! She explained everything thoroughly and left I up knowing we are getting an excellent service. Installers team came in on time and did a great job. Highly recommended!

I have never in my life been so beyond disappointed in. I fully entrusted this company. As I had utilized them before, and had a wonderful experience in July 14, 2023 I had a scheduled installation of both AC unit and brand new furnace. I was beyond excited both my current AC unit and furnace were functional. However, I wanted an upgrade. My intentions were to take the current AC unit and furnace and place them in my Airbnb that I am going to build on my property, the first person that arrived on that day was a junior staff. I had a brief discussion with him about my plans to transfer these units. He advised me he would tell senior staff when they arrived. I was upstairs when I heard significant banging, and I inquired as to why there was so much banging , the senior staff then said to me your furnace is no longer functional. I had to terret apart to get it out but dont worry I can transfer it out of your home I was shocked I then said to him these units were to be functional and I advised your Junior staff of this upon his arrival to my home . The junior staff confirm this conversation and apologize for the miscommunication that had occurred as he was outside working on the AC unit at the time and did not inform the senior staff of what I requested. Then the senior staff advises me that prior to his arrival he was aware that the part that allows the furnace to be functional was currently on back order so they installed a unit, knowing it would not work. He then said to me its July, so its warm and the and the part. Should be in within the next couple weeks. I heard nothing August 23 my spouse calls reliance and advise them that we are still currently waiting on a part for installation of our furnace. The representative was kind and sent an individual out to bring the part, which by the way was the same individual that was lacking the part, but install the unit anyways, he placed a part in the unit and advised me it was functional fast forward to November 11. I decide after getting a load of propane to turn on my heat as it has been fairly mild and not necessary for heat at this time. My heat is not working the furnace is not working , we call reliance to advise its getting quite cold and the furnace that has been installed is still not functional. They advise that the earliest somebody can come out is November 12. We are now currently utilizing three heaters to ensure my children remain warm while Im waiting for a tech to fix an issue that should not be occurring at this time, when I call reliance to speak to a representative of all of this neglect that Ive had to deal with he advises me he cannot have a tech come out sooner. He apologizes for the situation and states hes going to escalate my call to someone for Monday. I advised him that I am utilizing three heaters to heat my home currently and that I have children and this is a brand new unit that they anticipate I am going to pay for next August, I have never in my life been so disappointed with any company. My kindness and understanding has been completely taken advantage of with zero resolution. At this point I trusted this company that they would be efficient and they have failed us significantly because I cannot pull their unit as I no longer have a unit that is functional because they broke it , do not use this company to heat your home ever. I do not understand how somebody can install a furnace and because its summertime knowingly not have a part that would make the furnace functional and not contact you back and at this point I will say I sincerely a very unhappy customer

I got excellent service, the Advisor came same day as I had called (Oct 31)
and explained the problem and laid out the options available. He had the new furnace and the installers come in next day to replace the old one. They came as promised and worked very hard. They returned the day after that to fix a small wiring problem. All was working smoothly and warmly (Nov 2).

Wonderful.....great job Reliance; you have some terrific people!

Had consultation to discuss information regarding whole home chlorine filter in my home. Then booked to have it installed. Very great service. Very pleasant and courteous and well informed. I will definitely recommend to friends and family! Thank you!

Edit: in response to your response, no. I had another company fix your mistakes. You guys will never be allowed back in my home. Twice now there's been issues. You don't get a third chance. Carbon dioxide kills.

Furnace was installed by reliance
enbridge served me safety violations due to install by reliance.

use anyone but reliance.

On discussion with the service rep who performed an annual service and maintenance on my furnace, he suggested he have a rep address my concerns re my water softener. The following day a representative came and checked out the water softener and verified my concerns and later that day I had a new water softener installed. All those I dealt with were very helpful, courteous, and knowledgeable. Thank you Andy and Joe for the great, expedient service on the water softener. No fuss, no mess, very considerate and took great care not to leave a mess. Installation was fast. Hats off to the fellow who serviced my furnace. All were patient and answered any questions I had.

Since June 2023, I have been trying to contact Reliance about our rented water filtration system as it was no longer working. They came and took several water samples and then always radio silence afterwards. We were constantly following up to find out that the samples were either faulty or the results were not available but someone was going to call us back. NEVER a single call back. After hours and hours of chasing, on today's call, I was promised another call back by the customer retention agent and simply said, no one will call me back and please schedule to have the appliance removed from my home so that I can get a system installed that actually works. When I shower my eyes become inflamed and red and I am a prisoner in my own home at this point. The agent said that if we want to have the appliance removed, we will need to buy it outright. I said that's not happening and then was told that this is the only option. There are no managers to discuss this with but someone was going to "call me back". Likely story. Thank you Reliance for the horrid customer service and hours of time wasted only to be told I am trapped with your equipment. I am left with no options but to post here hoping that it might help! Thank you!

Reliance went above and beyond when it comes from having to replace our new he furnace and hvac system. From meeting with an awesome salesman. Was always there to meet our needs, great knowledgeable ,punctual. professionalism showing us different ways to get one installed, from meeting with us to the end of the project. At first we were going to rent the product, but in a few days decided on purchasing the product instead, he made it very easy for us to switch over. Happy with our purchase. Thank you Rene Keating for you fast responses and all your help in making our sale and comfort for our home.

Perfect home inspection from Jigat
Team is awesome. They are on time.
I got notified about everything.

Horrible customer service, Trsanfered me through four departments and had me wait for 1 hour and 45 minutes without solving my problem. For each transfer, I have to explain my question and request all over again. Eventually, I asked to speak to the supervisor, or anyone in charge that could make a decision and help me solve my problem.
I received the bill under a total stranger's name, I have no idea how his bill is addressed with my location. When I called regarding this issue and had the account canceled, they said they would transfer this account under my name. Which is ridiculous, I am not the person who set up the account! I don't understand how they can just use my address without my consent. My personal information is leaked. I don't know if this is just an accident or if they have serious security breaches within their company. How can they approve other people's requests to set up an account without verifying it? I hope they can take the customer's information more seriously, especially with all identity theft cases increasing in the GOT area.