Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
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Reviews by rating (past 12 months)
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Best of 2021 winner 8 timesBest of 2021winner 8 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (12157 reviews)

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Ed
Ed
14 reviews Markham, ON
10/10

Quick and efficient service

Called Reliance to come and check a leak from my AC unit on top of the furnace. They had Shawn come out first thing in the morning to help fix the issue, and it was on Labour Day! Shawn was very professional, courteous, and friendly, and also wore a mask adhering to COVID safety procedures. He quickly found the issue with a blocked drainage hose, from a piece of plastic (tape or packaging) that somehow got sucked into the unit. I didn't have to pay for the service because I have the AC protection plan which we'll be keeping! Thanks Shawn!

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Company Response

Thank you for choosing Reliance Home Comfort for your A/C repair! We are grateful for your support. - Gemma

Private User
Private User
Private User reviews Brampton, ON
8/10

Installation of new furnace, humidifier and air conditioner

I had two service technicians came by to install my new furnace, humidifier and air conditioner. They were professional and did a wonderful job. My only issue with reliance is they did not follow the bill as per the contract agreement. The should have provided me with 3 months service at no charge, but they stared billing me right away, which made me very upset.

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Private User
Private User
Private User reviews Woodstock, ON
10/10

Furnace replacement

We are already customers on contract. Furnace stopped working. Had repair tech come in to identify that the furnace had to be replace. Sales rep came out same day and had the new furnace the following day.

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Sean in Richmond Hill
Sean in Richmond Hill
0 reviews Ottawa, ON
10/10

Filter replacement

Excellent customer service. I needed a filter replacement and they came next day. Also booked my regular maintenance follow up. Couldn't be happier and appreciate how easy they make it for a first time home owner.

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Janine
Janine
0 reviews Belleville, ON
9/10

Repair service

Eric was very courteous, thorough, professional and very sociable. He fixed the repair with my cold water line efficiently. I would recommend Eric to anyone in.the surrounding area. Thank you Eric.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace

Marlon came out to service our furnace, and he was very professional and knowledgeable we were very happy with his service. It was taken care of on the time scheduled, and Marlon called as scheduled.

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Private User
Private User
Private User reviews Wasaga Beach, ON
10/10

Great service

Anthony was a great representative of Reliance Home Comfort. Very knowledgeable, fast, and efficient at replacing our water heater. He answered any questions we had and was considerate not to scratch our new flooring.

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Frustrated
Frustrated
0 reviews Ottawa, ON
0/10

Still trying to get a credit back 2 months later

Completed the purchase and installation of a new Furnace and Air Conditioner. Pre-Paid total cost and learned on pre-install visit that the purchased items would not fit the intended location and to go with a smaller unit. Agreed to same and was advised that the smaller unit was about $4000.00 less and I would be credited the difference. Contacted the appropriate numbers to ascertain standing of my credit 1 month after installation and was advised that I would be credited the amount. 2 months later still no credit. Credit Dept Service is very poor and am still waiting

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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