I needed some work done on my broiler and got sent out Klaus schmidt ( a technician ). He was extremely knowledgeable exspecially with my old broiler tank and was very through with his work. He made sure that I understood everything that was going on or that needed fixed which was very helpful for me. Klaus make sure to double check all his work and when my tank needed a part he drove from surrey bc all the way back to Richmond so the broiler could all be fixed. I was very grateful for this as my schedule is quite busy but he make sure to get it all done so another service call didn't have to be made. As a young home owner of a new apartment I have gotten in over my head with house renos and costs and he did it very best to help try to get the costs stay as close to my budget as possible. And when I needed to another service call a week later he was very gracious in remembering my budget while still being able to fix the problem and get my hot water working again. I would highly recommend Klaus schmidt. He is very knowledgeable, efficient and does a great job. I can rest asurred knowing thst my broiler is now in working order and the work was down properly. Klaus did a great job I'm extremely satisfied!!