Reviews

8/10

Had Carl come by and do an estimate. He was knowledgeable an explained what would be necessary. He also knew about the city subsidy for this work. He didn't trash talk his competition, talk fast without giving any real information on the job required, unlike the previous guy who came from one of the highest rated companies listed here. I got permit myself. Work started on Thursday morning and would've been completed that evening even though I was told two days. It was the wait for the city inspector which delayed finishing to Monday. Carl showed up in the morning with a 2 man crew. He showed them what needed to be done and left. Come Monday one guy from the Thursday crew came to fill and cover up the hole for the back water valve and that was it. Both guys did a good job with the digging. Everything dug up went straight into a sack, no dirt piled anywhere. The unfortunate part was that the work of breaking up the old concrete and mixing new concrete caused a thin layer of dust on everything in the basement. Wasn't a big deal to me but if one has a finished basement there would be a lot of vacuuming and cleaning to be done. Last thing, I was promised they would scope the drains for me after the work was completed. I did NOT get this in writing on the contract. On the Monday, I had spoken to Carl about it and he suggested he would come Thurs or Friday. Unfortunately, he did not. It has been 2 weeks since that time. Although, I would have been happy to receive this free scoping of my drains, I have written it off as it is not on my contract. Overall, still happy with the work done and I've given Carl's contact info to 2 friends already. Just make sure everything is written down.

Approximate cost of services:
$3,700.00
Any advice to offer fellow homeowners facing a similar project?
Make sure everything promised is in writing on your estimate.
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Company Response

Hi,

Thank you for kind response. Here at DrainCom our goal is to always make sure the customer is happy. Unfortunately it is a very busy time for our company and your camera inspection may have been forgotten. Please give me a call at the office and I will book an appointment that is convenient for you and we will come and provide a camera inspection for you.