I hired them for a routine furnace tune-up. One of their technicians came over and started doing the job. As he explained to me later, after completing the tune-up he had fired up the furnace to make sure that everything was operating properly. At the start-up there had been a backfire which was a red flag. He took a CO (carbon monoxide) reading at one of the registers upstairs. There was 10 ppm CO there indicating an unsafe condition. He concluded that the furnace’s heat exchanger was cracked, letting the flue gases enter the house, but it could not be visually confirmed without taking out all components. He said that they could get a new heat exchanger from the manufacturer for free under warranty conditions. Next day he replaced the heat exchanger. Guess what! There was a big crack on the old heat exchanger! I really enjoyed how well he knew his stuff. The charge for labour was quite fair and we are so grateful that he saved us from dangerous results of CO poisoning.
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?