Reviews

10/10

Not only are we very happy with the performance and quality of our recently installed hot tub, we are more than happy with the initial and ongoing support that we had received from master spas notably Alfred and Shawn. They are incredibly responsive and detailed with the support they’ve been able to provide. I would not hesitate to recommend master spas to anyone who is interested in purchasing a hot tub.

Approximate cost of services:
$11,300.00
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Company Response

Appreciate the kind words! Look forward to continuing our service!

10/10

Fred was one of three electricians that I called for an estimate related to the above project. Fred was by far the most thorough when undertaking the estimate and explained in detail the work involved. Based on this and a very reasonable estimate, Fred was awarded the job. Fred showed up on site on four different and was very reliable arriving each time when he previously indicated he would. He and his partner did very good work and I would recommend Fred in a heartbeat.

Approximate cost of services:
$2,700.00
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Company Response

My pleasure Neil
Thank you

2/10

After spending more than $4K with them, I've been trying to get a shower diverter part for a couple of months. They initially ordered the wrong part when it was evident what the correct part was from the pic I sent them. I've emailed them 3 times for an update and nothing as they've gone radio silent. Not impressed! Will be very reticent recommending this outfit.

Approximate cost of services:
$4,000.00
1 of 2 people found this review helpful.
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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

"We engaged Alan, who converted our 3 bedroom home into a lovely 4 bedroom home with a beautiful ensuite and walk-in closet. The job came in on time and on budget. We were thoroughly impressed by Alan's attention to detail and his ability to deliver as promised. When there were some minor repairs following the completion of the renovation, they were addressed in a very timely manner. We have, and will continue without hesitation, to strongly recommend Alan to others. His service and work is unparalleled!" Kim & Neil

Approximate cost of services:
$0.00
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10/10

I called Drainworks this morning and they sent a qualified technician (Mike Dunn) to my house within an hour. He was courteous, efficient and clean. I won't hesitate to use Drainworks again and will certainly recommend them.

Approximate cost of services:
$250.00
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Company Response

**Thanks Neil** We appreciate your review. We look forward to hearing from you in the future should you require our services and we thank you in advance for any referrals you make on our behalf.

3/10

Disapointing follow-up has tainted an otherwise solid job. Marty promised to replace a damaged drawer a week after installation. 5 weeks later and after leaving a number of messages without receiving a return call, my frustration level keeps climbing.

Approximate cost of services:
$5,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 2 people found this review helpful.
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