Reviews

0/10

The customer service is poor at best and the product provided was not as described.

Approximate cost of services:
$10,000.00
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Company Response

Dear GC.

Firstly, we apologize that you feel this way. We had ordered for you the 80 tiles “ 2’ x 4’ ”, at a cost of $56.00/tile. The total order was $4,730.00 + tax, including delivery. However, the tiles are made in metric (60cm x 120cm). So, it is not exactly 24” x 48”, but you knew this, as you were informed in an email back on November 11th, 2021, they were in fact 23” x 47”.

You proceeded with the purchase and made your payment on December the 2nd. Then we delivered the tiles to you on December the 6th. On December the 12th, you sent an email regarding the issue of the tile sizes not being exactly 24” x 48”. At this point, you did not request any refunds, returns or discounts. Instead, you went ahead and contacted your banking services to stop payment on the credit card.

On Feb 1st, our bank contacted us to advise that a stop payment has been made as per your request. We contacted you that day and spoke to you on the phone. Arrangements were being made to schedule a pickup of the tiles. From that day on, we have made numerous attempts to contact you via email and phone calls. We left many voice messages and received no response from you whatsoever. This went on for over 2 weeks. At that point, we were left with no choice but to contact our lawyers and get them involved to resolve this issue with the order, and with the bank.

Since then, the bank has returned the money back to us, as you still have not made any contact with us to have these tiles returned.

In conclusion, we do not have any issues in taking back a product that is not up to the client’s satisfaction, including you.

Thank you, The MaxSpace Team.

0/10

Hired Alarmdealer.ca to install cameras at our place of business. Stan the owner did the install. The wiring was left very untidy. The quality of the cameras were poor and not as explained. Eventually the low quality dvr system stopped working. It was impossible to try and have them replace it. They eventually did after numerous phone calls, email and Stan being very aggressive on the phone. I was never explained how to connect to cameras remotely. I have been trying to get an answer with no response. When I finally did get a response, it was from Stan whom said I was out of warranty a year ago. I responded indicating based on my contract I have 1 year left on my warranty. They he responded well the online connection warranty is only valid for 60 days. Contradicting statements. I just want to know how to connect. I would advise against using this company based on my experience.

Approximate cost of services:
$1,000.00
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0/10

Hired Alarmdealer.ca to install cameras at our place of business. Stan the owner did the install. The wiring was left very untidy. The quality of the cameras were poor and not as explained. Eventually the low quality dvr system stopped working. It was impossible to try and have them replace it. They eventually did after numerous phone calls, email and Stan being very aggressive on the phone. I was never explained how to connect to cameras remotely. I have been trying to get an answer with no response. When I finally did get a response, it was from Stan whom said I was out of warranty a year ago. I responded indicating based on my contract I have 1 year left on my warranty. They he responded well the online connection warranty is only valid for 60 days. Contradicting statements. I just want to know how to connect. I would advise against using this company based on my experience.

Approximate cost of services:
$1,000.00
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10/10

We were very impressed with the work that EGC did on our house. They were very reasonably priced, extremely personable and the work was well done. EGC and his team made sure we were 100% satisfied with their work. Tom even came the last day to make sure that every last detail was perfect. We will definitely be using them again for future projects.

Approximate cost of services:
$13,500.00
1 of 1 people found this review helpful.
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