Reviews

4/10

I’m not sure what happened but my recent experience was not as positive as some of the other reviewers. After receiving a appraisal of the job I had, and reading the positive reviews of others I booked Got Junk to clean out my late fathers condo. It was almost a month out. On the day of I called just to make sure everything was still a go and was told the team would call me when they were 15-20 minutes away. 5 minutes before the scheduled time I called to inquire what was happening and was told they would be calling me right back. Unfortunately when I did get the call back I was told they were at another job and would be a while. They asked if I could reschedule or extend the time for the moving elevator, both which was not possible. I was then told that he would call his boss and get back to me, which did not happen. I ended calling them back and was told a truck was on its way. A truck did arrive almost 1.5 hours after the time they were supposed to be there. The only thing that saved the day, as well as this not being a 1 star rating was the 2 guys that did show up were excellent, they really hustled to try get everything out of the unit. If the condo had not given me a little more time we would not have been able to get as much as we did out, and as it is a dresser was left behind. I think next time I will call around and do my homework more carefully before booking.

Was this review helpful?
8/10

I found Best Way to Move Ltd. through Homestars and must admit I was a little worried at first. All communication, even the quote, was done through email via the Homstars site. I gave a little detail (ie moving from a home to condo) but otherwise they did not know how much furniture we had or how far we were going. Once the truck arrived on moving day one guy came in to walk around to see what we were moving and the other guy got the truck ready, then they got to work. It was efficient and organized. I was impressed. They know what they are doing and approached the work in a no none sense manner. One the move was done you are allowed to view the truck so they you know everything was taken out. Again efficient and organized.

Was this review helpful?
Company Response

Thank you very much, Amy!

10/10

I have used the services of Junk It twice now in a matter of weeks. My parents are downsizing and cleaning out their home in preparation for sale throwing out 20 years of accumulation of 'stuff'. I chose Junk It purely from the HomeStars rating and from the reviews. Unsure of what to expect I was surprised at the service. It was great. Everything was done on-line and was seamless. Both times no one was home when the bin was dropped off but they took the time to call me to check where I wanted to bin to be dropped off in the driveway. The second time I ordered a bin it was done late Saturday afternoon and the bin arrived on the following Monday as requested and was left in the exact same spot as the first time. I would not hesitate to use them again or recommend them.

Was this review helpful?
Company Response

Hi Amy,

We appreciate you taking the time to let others know about the great service, and hope you think of Junk It! for your future junk removal needs.

- All the best, Jeremy and the awesome team at Junk It.