On the evening of the first major snow storm in November, one of the tension springs on my insulated double overhead garage door snapped as soon as I closed it. Both vehicles inside and no way to even manually open the door because it probably weighs about 400 pounds! Talk about panic mode. Early the next morning, I called Creative Door pleading my case hoping they could have someone help me out assuming that it might be a couple of days before help arrived. Even though their own computer system had gone down during the night and was still not up and running, Todd went out of his way and assured me that he would do his best to get me out of this pickle same day. True to his word, he had Service Technician Dal here mid-afternoon. Best of all, I was given a 15% discount on both parts and labour for being an AMA Member. Talk about going above and beyond to help out a customer. Thank you kindly to Todd and Dal for their professionalism. I highly recommend Creative Door. Roger Rabbit
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- Company Response
Thank you for the amazing review! We’re so glad you had a remarkable experience with our team. Your feedback is much appreciated!