Reviews

0/10

THE ABSOLUTE WORST! Items in my freezer was defrosting so I gave them a call after seeing all the positive reviews. Mike and his partner came. After taking a look at it Mike says it will be $210 (including the service fee) because the "door was twist". Within 10 minutes he "fixed" the problem. $210 for 10 minutes! No parts needed changing. Reluctantly I pay up and then Mike says its not $210 its actually $260! I tell him how he said $210 which he rudely responds that I must have heard wrong. I only had $220 on me which he takes (after his partner tells him something in their own language) and acts like he is doing me a favor and then tells me to write a review. After they left and I'm re-packing the freezer I realized the issue was the ice tray wasn’t placed properly in the freezer which was causing the freezer door to not fully closed. These guys did nothing to fix any issues and yet walked away with $220 and acting like they did me a favor. UNBELIEVABLE! AVOID AT ALL COSTS!

Approximate cost of services:
$220.00
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Company Response

As for the job we did the left rail of the freezer wasn't working and that's why the door wasn't closing and Ice was building up. we did use a flashlight and showed you exactly what was wrong. there was nothing to do with an ice tray.
   Regarding the price we never charge $210 for this job,  the price for this job is $260 (and that is including the service call).if you misheard  then we can't do anything about that, although we gave you the benefit of the doubt and we accepted $220 that you said you only had on you.

And by the way what did you mean by" talking in their language?  "
You did not request a specific language in your order.. we recommend that next time you request for home  services you would mention your language preferences, just to be in the clear