Reliance wanted to charge us an exorbitant amount of money to remove a rented water heater. We said no thank you we will remove it and you can just pick it up. Did so and kept sending bills for the rental despite several phone calls to say we no longer had the tank. Then they decided to charge us a fee to close the account. My husband said no please keep the account open. They refused to do so as "it is against policy" He said he did not want to pay because they had a rule that he had to. It did not make sense to him. He was advised "it is in your best interests to do so (ie pay as they demanded). He again asked to keep it open. Now after harassing phone calls once a week and many more bills we have been reported to debt collection and a lien is being put on our house because we won't pay a company to close their own accounts!!!!!! Very poor service reps! Have nothing to do with this company!
- Approximate cost of services:
- $0.00
- Company Response
I'm sorry to hear about the issues you are having Gillian, please email me at rmassingham@reliancecomfort.com and I will try to get clarification on how to best take care of this. Thanks. RM