Sheena in Mississauga

I purchased a home cleaning service by Desperate Housemaids from a LivingSocial deal offered online. From the very start I had issues with customer service, making multiple calls back and forth just to book a simple appointment. One of the most prominent customer service issues is that when you make the initial call to book you are forced to leave your contact details so that someone can get back to you to book?... Doesn't this defeat the purpose of giving your customers a number to call for bookings if they then have to wait for a call back?? After making several calls I was finally able to set up my appointment. I even called the day of the scheduled cleaning to confirm. I tweaked my work schedule the day of the cleaning so that I could work from home and let the ladies in. I waited 30 mins past my appointment time and no one showed up. I called the head office to find out what was going on and was told that they would try to get in touch with the cleaning ladies. After over 10 additional calls on my part to find out updates along the way, I was finally told the cleaning lady would call me directly. When she did call, there was no apology or explanation for her tardiness (at this point it was over 2 hours after my scheduled appointment time). I then asked if she was still coming and when, to which she said 'oh yes, I will still come but I really can't say when I will be there'. This was absolutely shocking and I once again got on the phone to head office to ask them to follow-up with this woman and nail down a time. When it was all said and done the cleaning ladies showed up over 3.5 hours late and the job they did was medicore at best. To top it all off they sprayed a very strongly scented room spray all over our house as a 'finishing touch' which was completely unnecessary and not appreciated. I couldn't get the smell out of my house for two days! I would hate to how this would affect someone even more sensitive to smells than myself. My advice is to look elsewhere for cleaning services!!!