Ive been a long time customer. I have referred many people. I ordered two storm doors, I was promised a delivery and installation time frame. Four weeks after my deposit was paid I got a call from Kay telling me the quote was wrong and it was a lot more. She wanted me to go in half with them. I refused. Not my problem they gave me the wrong quote and to be told four weeks later was not acceptable. They finally agreed to keep the quote as quoted to me. After many calls to Kay my doors have and will not be delivered and installed at the promised time. There was a a specific reason why I needed these doors by the specific date. Had I known they wouldn't have delivered as promised I would have gone elsewhere. This has tarnished a loyal client. Will have to think twice if I will ever use them again or recommend.
- Approximate cost of services:
- $2,800.00
- Company Response
Hi Anne,
We do appreciate your concerns and of course these comments were already informed by yourself over the telephone.
Unfortunately, nothing in life goes as planned and we did explain that we had some issues with the price as it was a special order. Nevertheless, we agreed to
do the job for you as promised, even at a great loss to keep you happy. The manufacturer had not delivered the doors as we were hoping for the specific date that you have asked for.
We do know your reasons for wanting the storm doors at your front doors and tried to accommodate this with unfortunately no luck.
We will supply and install the doors as promised, once you are back from your holidays.We thank you for your business.
Regards
Edmunds Home Improvements
6882 14th Avenue
Markham, ON L6B 1A8Tel: 905 472 0276
info@edmundshome.ca
