Reviews


First Review

10/10

Damian is very skilled and expert in this craft. He is meticulous in his work and created a masterpiece of our fireplace. He cleaned up and did some nice finishing touches. He noticed our tiles were a little defective and tried to lay them so no one would notice. Would totally recommend

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8/10

Jonathan is very reasonably priced and offers effective service. We shopped around for effective solutions to keep our lawn maintenance free. Grass Roots has been great. We have used them for the last 2 years.

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10/10

Raphie was punctual, courteous and extremely efficient in fixing our bath tub. A previous contrator had neglected this important requirement. He also fixed a few other issues while at our place. We would use him again!

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Company Response

Thank you very much for your continued business and loyalty.


First Review

3/10

They sprayed my neighbours lawn instead of mine. If it wasn't for my neighbour, I would not have know that my treatment was not completed. The office did correct the issue afterwards.

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8/10

They delivered the quality and service they promised. Some delays, missed appointments and a few service calls to get everything up to spec. The service recovery could be improved. Ashley in the office is very thorough and prompt.

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Company Response

Thank you for the feed back. Next time will be perfect and that's our promise!

6/10

Quaint and friendly service. very professional and timely. It's hard to find good masons. i have recommended them to a neighbour. we are both happy and would use them again.

0 of 1 people found this review helpful.
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5/10

We were recommended this company by our neighbours. They have decent installers and for the most part they are on time. The problems are with their service department. They don't really have one. For such a big job and price tag, i would recommend a larger company. Their service department are the installers going back to fix things. They are really nice, but busy...We have been waiting 2 years for repairs and attention.

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Company Response

Thank you for your review. We work very hard to give the best customer service for purchase, installation and service calls on the occasion they are required. We did a service call for Mr. B of Thornhill recently and I believe this is a review from him. We regret that it took a few months to schedule this appointment because of repeated scheduling conflicts with the client. We decided to send our technician back to perform a cosmetic touch up even though it was not associated with the window installation. Customer satisfaction is top priority for us and we hope Mr. B enjoys his new windows.

10/10

We had a chimney that was poorly flAshed by a roOfer last year. Well it leaked. Our neighbour suggested genesis. Others wouldnt show up/. Excellent service. On time with thequote, repair and follow up. Have recommended to neighbours. Paul and his staff are friendly and honest.

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Company Response

Thank you very much.