I booked Power Vac after a recommendation from a neighbour who seemed to have a good experience with them. I called to book about a week before the appointment. The person who answers their phone (Doris) is very hard to hear as she seems to mumble and not speak into the phone. Anyways, she was helpful enough/booked my appointment. She called later in the week to push the "arrival time" back for the appointment, which was fine. Finally, she called the day before the appointment to push the arrival time back a bit more and make the final confirmation. I took the day off work and prepared my house for the appointment (i.e. moving furniture out of the way, arranged for parking out front, etc.) in the morning. All afternoon, I waited for Power Vac to arrive...and they did NOT arrive. They didn't arrive or call or anything. Totally unprofessional. By the end of my "arrival time window", I thought about calling them but then realized it's on them to show up as booked and/or call me. I shouldn't have to chase them down and ask where they are. I took the day off work and completely wasted the day. ZERO STARS. DO NOT RECOMMEND.