Mihai in North York

I feel like writing a line as to emphasize my respect for the Carrier team selling and installing my furnace and AC a couple of weeks ago. Firstly, I would mention the Carrier representative, Ilidio; he has responded to my call in a very nice and proactive manner, when all the other agents selling different other products answered after a couple of days or worse, some did not get back to me at all or they (mentioning the Home Depot representative from 401&Allan Road: he returned call in a week!!!). Ilidio passed by us during the same day, late in the afternoon, taking his time to explain us more things about how a furnace is functioning and answering our questions. He never tried to push a sale, nor was he expecting that we will get back to him with an order, he purely tried to help us making an informed opinion and assessing if we need or don't need to change the furnace. He also walked us through the legislation in force in Ontario. Later on, when we decided that we want to buy instead of fixing the defective old furnace, he gave us a very good price and assigned an outstanding team of people to quickly install the new furnace, given that it was winter and the old one would not work well anymore. Secondly, the team that he sent, Frank and Arash, were outstanding due to the fast pace of their work and the advice that they gave us regarding the future maintenance. They also fixed other non-functional items around the furnace for us (the guys created ventilation for the dryer, explained how a tankless water heater functions and how it needs ventilation changes - since we thought of switching for a tankless; they mounted extra parts for the furnace - free of charge, as to adapt to the existent vents). For all these things as well as for the simplicity of the way that they paid with time and effort, I have a warm "Thank you guys!!" and my most sincere sentiments. Thanks and good luck with your business!!! Mihai