Carol in Port moody

When we purchased over $5000 worth of appliances from Coast they were very happy to help out and talked us into the 5 year extended warranty on the appliances. Our microwave recently packed it in and when I contacted Coast I was advised that the extended warranty only covered certain problems with the microwave, it ended up being a partial extended warranty on it....I don't recall the salesman mentioning that about it during the sales pitch otherwise I wouldn't have spent the money for the microwave coverage...oh well may be my memory??? Anyway, I got sent on a very frustrating run around so after the 4th call to someone different I hung up in total frustration and anger and emailed the general manager for Coquitlam where we bought the appliances. He was very quick to respond but the end result was extremely disappointing. You would think that after spending the money and getting the run around they would offer to pay for a service call to figure out if the problem was covered or not but I was told if the warranty didn't cover the fault we were on the hook for the service call and repair. Not a very nice position to put a customer. Microwaves are what $300-500 new...so if it's not covered we'd have to pay $80 or so for the service call on top of the repair and parts cost. Not really worth it is it? So to make a short story made longer, Coast Wholesale Appliances completely left us hanging. No real support and it felt like pulling teeth to get them to do the little bit they did. I gave them one point for the quick response of the general manager but they were lucky to get that.