Reviews

10/10

Dial One provides TOP notch service! Amjad was extremely professional and diligent. When I mentioned my son suffers sever allergies, he went the extra mile and explained and showed me the entire process. I couldn't believe how thorough Amjad was. This is the only company that I have seen that (1) Uses additional pressure to push dust through each vent (2) Uses an agitator to shake the dust out (3) Uses a reverse air pressure tool to draw dust back to collect in the main furnace (4) Take before and after pictures of the returns (5) Show a live video feed of the dust being collected. Unbelievable, you have to see it to believe it! My house feels so clean and dust free after Amjad's visit! I will hire them in a heartbeat! I can't believe I wasted so many years hiring inferior companies that are not even half as thorough as Dial One is. Dial One is arguably the best in the business. Everything about them is stellar and top notch. I spoke to the owner Joe originally a couple months ago and he recommended I wait until the construction in my basement finished. I then followed up with Will who was incredibly friendly on the phone and took the time to explain everything to me in detail. And Amjad was such a delight and pleasure to deal with. He treats your house as if it were his own. I was very pleased with the service!! I will be calling them again and recommending them to family and friends!

Approximate cost of services:
$678.00
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Company Response

Hello

Thank you so much for you’re review. It’s been a pleasure having your business and trust. Should you ever have a quality concern or anything furnace related occur. Email,call or text anytime @4168964799. Again thank you and we hope to see you again in 3-5 years,welcome to the dial one family. Joe

10/10

Great customer service. Called late Saturday and had tech scheduled first apt Monday morning. My wife saw 2 tiny mice in the house and we knew we had to call the professionals. Jason was very friendly. Came on time. He took the time to explain everything he was doing in detail. Gave many pointers along the way. Checked my entire house including all floors, basement, the garage and the entire exterior of the house. Found the source, but lay adequate bait in the entire house to give us peace of mind. Highly professional company. Owner Waheed is very personable and always willing to ensure customer is entirely satisfied with the job. Would highly recommend them.

Approximate cost of services:
$250.00
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Company Response

It is my pleasure serving you.

10/10

Khayyam Haider of Pesticon was absolutely amazing. He is very punctual. Appointment time was for 11:00 am - 12:00 noon. He called at 10.40 am to tell me he was on the way! He arrived promptly at 11:00 am. Khayyam is very professional in approach and has excellent customer service skills. He took time to assess the entire situation before explaining to me in detail the remedial plan. Once I agreed to the work, he did a very thorough job and went above and beyond the call of duty. Pesticon is a very reputable company and I never hesitate to recommend them family and friends. With employees like Khayyam, I can clearly see why Pesticon has high reviews on Home Stars.

Approximate cost of services:
$150.00
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Company Response

Hello,
Many thanks for such a great review. Your feedback is highly appreciated,
Regard,
Khayyam Haider
Pesticon Pest Control

10/10

I experienced what everyone dreads to experience - my furnace stopped working on the coldest weekend of the year. My family woke up to a freezing house Friday morning. I have called Richard in the past, and he has never failed to impress me with his excellent customer service skills. I called Richard at 7:00 am that Friday morning, and can you believe it, he answered the phone right away! He was booked all day, however, he offered to help troubleshoot over the phone for free! With his help, I was able to get heat back in the house. Richard even then gave the phone number of another HVAC Tech in my area that could come over if needed since Richard was tied up all day. When I called the HVAC tech Richard referred me to, the tech told me that he was waiting for my call as Richard had already called and explained my situation to him! My furnace seemed to be working fine now so I did not pursue any further action. However, on Sunday the furnace completely died down. Richard said he would gladly help, however, he advised me that the manufacturer of my furnace, Carrier, settled a $300 million dollar class action law suit for defective furnaces and that I could be covered for some of the parts and labour under the law suit settlement. Richard was very honest and upfront with me and told me that since he was not a Carrier dealer, I could be better off having a Carrier technician service my furnace under warranty. That was very honest of Richard. I called the Carrier certified technician and I had to wait until Tuesday morning due to the long week to get an appointment. The Appointment was at 1:00 pm but they did not show up until 4:30. They concluded that my secondary heat exchanger was gone, and that it would cost $1500 labour including tax, but that the part would be covered under warranty. They told me that I might as well get the primary heat exchanger changed but at my cost for the part, which brought the total cost to about $3500. At this point, it was a no-brainer, I would be better off buying a new furnace. Now who did I call for a new furnace? Who deserved my business? Why none other than Richard. I have used Richard 3 times before and have experienced nothing but TOP notch customer service! I felt he deserved my business he actually cares about helping people. I called Richard that same Tuesday evening and told him I was ready to buy a new furnace but that I really needed it installed asap. He told me all my options. He even advised me to do research on the internet before making a decision. In the end I went with the Lennox SLP98 top of the line model with WiFi Icomfort touch screen thermostat. This is where Richard went above and beyond. Understanding that I have been without heat for the last 4 days, Richard took it upon himself to reschedule his other appointments and said he would be at my house first thing in the morning at 8:30 am the very next morning! I was simply delighted. Richard, true to his word, showed up at 8:20 am. He was done in over 3 hours. He and his assistant Eric were just fantastic, super friendly and very efficient. They explained everything to me as they were installing the new furnace. They cleaned up after they finished. Richard then trained me how to use the new digital thermostat and even helped me download the iPhone App that lets me control the thermostat from my iPhone! He even called me later that evening to see how everything was going and how the heat was in the house. Richard continues to raise the bar in customer service. He simply cares for his customer’s well-being. This is the reason why I gave my business to Richard. He truly deserves it. I recommend him to all my family and friends. Thank you Richard, Eric and Janice! You guys are truly the best and have won my business because of your stellar customer service! I am super happy with my purchase!

Approximate cost of services:
$5,300.00
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10/10

I decided to give Valentin a call due to the high customer service ratings on home stars. I called Valentin and left a message. I explained that i had a leaky saddle valve that connects to the humidifier and that the leak was damaging my water heater as rust was starting to build. He called back within 20 min. He said he could be at my house at noon, which was amazing. He explained everything that he would do. He arrived on site exactly on time. He was very friendly and honest. In fact, he noticed a couple of other problems which he could have charged me, but decided to honour the original price he gave me. What great service!! I would highly recommend using Valentin!! What a great, honest and sincere plumber. Hard to find these days!

Approximate cost of services:
$180.00
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10/10

I called Richard in the summer to fix my AC and he was amazing. You can read my review about him on that great experience. Why I am writing again is that yesturday my Furnace stopped working on one of the coldest days in January! It was -20 degrees and my whole house was frozen! I looked in the yellow pages and called about 10 HVAC techs who all said sorry they were backlogged by 2-3 days due to the bad weather!. Nobody could help me! Then I suddenly remembered Richard. I called Richard who answered right away. He too was booked for 3 days and apologized. BUT. He said he would help me out by asking me to do basic troubleshooting over the phone. I learned alot from him. After it still wasn't working, he said to give him 5 minutes and he would call a few colleagues of his to see if anyone could help me out. He called back right away and gave me 2 numbers and he said they will take care of me. Well, the first person I called said they will help the minute I told them Richard referred them to me. They came and fixed my issue withing 2 hours of the phone call! Then Richard called again later to see if my issue was fixed! How about that for customer service! Instead of saying Sorry I can't help you, Richard went out of his way to ensure I was able to resolve my issue! Never again will I call anybody but Richard for help. He is an amazing person and loves to serve his customers! I will be sure to do business with him again and will refer all my friends and family to him.

Approximate cost of services:
$140.00
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10/10

I bought a re-sale house in Feb. In June, when the temp hit 35 degrees, I was dissappointed to find out that my AC was busted! The house was only 6 years old! Needless to say, I saw all the positive reviews about Richard Payer and Coretemp. I called him up and he agreed to come the next day! He told me I did not need to replace the AC and that he only needed to replace the capacitor! He had it working in no time! About 8 hours later in the evening, I noticed there was a leak downstairs in the basement. I called Richard the same evening to explain the situation. Richard said not to worry and that he would come first thing in the morning at 8 am to look at it! Richard, true to his word, rang my doorbell right at 8 am and fixed the problem in 5 min! What great service! I would highly recommend Richard!

Approximate cost of services:
$250.00
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10/10

Wow. Joe is super friendly and very knowledgeable. My fridge broke down on Victoria Day of the long weekend! No-one was open. On Home Stars, Joe the Appliance guy was ranked #1 in Customer Service. I left him a message. He returned my call first thing Tuesday Morning. Unfortunately, he was back logged due to the holiday. Another problem was that I was outside his service area. I told Joe, I don't want anyone else but him. He realized I was serious. He bascially re-arranged his entire schedule just to accomodate me. He come to my house on Wednesday and in great detail, walked me through his diagnostics. He fixed my fridge in no time. I then had a problem with my stove. He fixed that in no time as well. He even gave me maintanance tips for my fridge so I can keep it in top working order. Overall, a fantastic guy!! I would not hesitate to use him again! Very honest and down to earth. Hard to find people like him!

Approximate cost of services:
$320.00
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10/10

I decided to hire the Duct Cleaning Specialists based purly on the phenomenal number of positive reviews on this website. Well, I couldn't be more happier with the service delivered! Paul, the owner, exceeded my expectations. Paul values customers and understands what customer service is all about. He was right on time, extremly professional and courtious and treated my home as if it were his own! I have hired 4 other duct companies in the past and they were all nighmares. I never believed that good honest businessman existed anymore until I hired Paul. Paul inspected my heating and humidifier system and replaced all the filters! He even told me he would give me a reminder call in 6 months to replace the air filter and that he would even drop it off! Talk about first class service! I will not hesitate to hire Paul and his team again! I highly recommend them! They are truly the best in the business! I have recommended the Duct Cleaning Specialists to all my family and friends!

Approximate cost of services:
$85.00
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10/10

I decided to Hire Arby Cartage based purely on the positive ratings on this website. Everytime I called, Arby the owner would promptly answer the phone and answer all my questions. Arby is very friendly and personable. You can tell he cares about his customers new and old. On the move date, the crew arrived 45 minutes early! Anil, who was in charge of the crew was extremly professional and very friendly. The crew did an excellent job and completed the entire move from my old house to my new house in 5.5 hours! I had called serveral moving companies and Arby was the only one who offered 4 movers and 2 trucks just to be safe! I even got a 10% discount! I would highly recommend their services and not hesitate to use them again! A very enjoyable experience. An excellent and reputable company!

Approximate cost of services:
$900.00
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