I called Umbrella Waterproofing on a Saturday afternoon to help with a recurring basement drain clog issue. Bogdana from dispatch was helpful in first assessing the situation, and sent Vlad for an in-person consult the same afternoon. It was clear that Vlad was knowledgeable on the topic, but was also very upfront with his recommended approach and quote. After surveying the drains with a scope, he noted a quick fix solution to get the drain unclogged, but also recommended a long-term fix that would get to the heart of the problem. He was not pushy, but laid out the options and costs clearly. I ended up going with the long-term fix as well, which involved his team coming back for a second day to remove the tiling and the full replacement of the drain system in the laundry room. The team was able to get what seemed like a rather involved job within 6 hours. I would not hesitate to recommend Vlad and his team for similar issues to others.