Karen in Markham

The job lacked quality in the details. The quoter over quoted the quanitity of wood required, and we ended up having a whole box left over, of which the company only took back half, and at half of the cost we paid. The colour of wood that the quoter recommended did not match our existing hardwood, causing us to make another extra trip to find another colour type. The installers did not speak English, so commnicating with them was impossible. The sales person Ben was friendly but, very busy, so customer service was always rushed. When he said he would call to confirm, he did not call, I had to follow up with him and take initiative to determine installation times, delivery times etc. They left my house dirty, dusty, left all the boxes for us to dispose, and dents in my wall. Obvious gaps between boards, especially in the widths. Thresholds were not flush with existing flooring and the transition piece did not match the hardwood colour. I didn't mind paying more for what I thought was good quality, but this poor quality installation was not what I expected. The quarter round did not match our existing, it was too small. They refused to find a replacement that would match. Basically it was "take it or leave it". We decided not to have the mismatching quarter round installed but would not give us a reinbursement on the labour or on the materials. In spite of our complaints, on the installation, the mismatching and unlevel threshold, the company was unwilling to give us any discount on our original price. I was very unhappy with the installation and would not recommend this company to others.