Reviews

10/10

Working with the Century team was a breeze from start to finish. Gary visited our home and provided a quote the same day. He was always quick to respond to all our questions and concerns. An approximate installation date was booked as advised and Gary kept us in the loop until an exact date could be confirmed. The team of installers showed up on time and completed the job in the upmost professional manner. The quality of work was great and they cleaned up afterwards, leaving our property in great shape. Pricing was competitive but most of all, we were very impressed with the level of customer service. I would not hesitate to recommend Century Aluminum to anyone looking for service.

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Company Response

Amrit we really appreciate your great feedback and high rating.
Thank you for trusting us with the installation, we hope you enjoy the new system for many years to come. We appreciate your referral to your fathers property as well.
Best regards- Century Aluminum team.

2/10

We were referred to Aura by our realtor, who had nothing but nice things to say. Unfortunately, our experience was much different. Things started out smoothly and we felt taken care of but after the initial install, things started to go downhill. We were not happy with many things. Some pieces were already damaged prior to install and others just weren’t installed correctly. We had multiple detailed conversations with Happy & Preet after which we felt reassured things would get fixed. But in the end, only a portion did. Installers came by 3 times to “fix” things. They were rarely on time and we were left waiting with no communication that they were running late. Every time they came we had to re-explain what needed to be done although this was previously discussed in detail. After the first initial install, we were told not to worry as any adjustments and changes could be made. The installer came back, fixed a couple of small things but not much else. He also pointed out that some of the issues were with manufacturing defects of how the cabinetry was joined and therefore there was nothing he could do to fix. We then proceeded to call Happy (sales guy) back to visit himself to find a solution. Initially, we had noted over 100 defects, big and small, across the whole kitchen cabinetry. These included defects in the wood/finishing, paint chips, drawers cracked where the screws were over-tightened or completely misaligned. Identical drawers that had completely different spacing in between them and were not equal in measurement. The list went on. If there were only a few small issues we would be happy to let it go, but when there are this many, all of them add up to a kitchen install that is simply put, amateur. We were not looking for 100% perfection, but something at least that is not distinctly noticeable to the eye, of which many of these defects were. Upon the visit, here were some of the responses we received; "if you're looking for 100% perfect, you wont find it anywhere" (when showing the collection of drawers that every single spacing was of a different size) "you have kids, it's going to get damaged anyway" (when pointing out all the issues and paint chips left by the installation) "when is it that you will be satisfied?" (when saying we will be glad to pay the remaining portion of the money but not all the issues discussed have been resolved) "it's melamine so this is normal" (when pointing out each cabinet door on the inside back edge displays chips across the whole edge - this occurs when machine cutting uses a cheap/blunt blade to cut material) Upon trying to give an example of buying a new small car (of which is the cost of this kitchen) and claiming it is new to find the doors don't quite close properly, paintwork is chipped, the window is cracked, you would hardly be happy to drive off with such a purchase. Yet for a kitchen, this is supposedly "normal because these things happen". At the last site visit, we were instructed to give the installers the remainder of the payment. I advised that we will gladly pay the remaining balance once things were fixed as agreed. We sent pictures to show the issues still outstanding. We didn’t hear back. My husband called and asked to to speak to the owner twice. First time, Happy returned our call and said he would get back to us which he never did. Second time, there was no call back at all. We never actually heard back from the owner at all. Overall the kitchen is functional but the finishing touches just aren’t there. Touch ups are blotchy, cabinets are misaligned and uneven. We were made to feel like our job was a small one and we got what we paid for. Clearly some clients are not as important as others. Perhaps if you spend more you’ll be treated better. Please note that the counter top company they work with isn't any better. They didn’t show up on time. We expressed many times that we had a pop up electrical bar that needed to be installed. Again we were assured that wouldn’t be an issue. Come the day of installation, I was told "why do you want to put that? Just leave it". When I expressed that it was an important part of the kitchen for us and we wanted it done, I was told “draw a circle where you want the counter top cut and we’ll do it”. What is the point of hiring professionals if you are doing half the job yourself? Countertop came with stains already in it and you can clearly see the lines where it was glued together. The counters feel smooth in some small areas, rough in others. Please bare in mind the counter top company was chosen by Aura, we only chose the type (quartz) and the design. They are a separate company but we did not deal with them directly. Aura is the company that collected all our money and arranged for the install. Words are one thing, but you cannot deny facts in pictures, so please do have a look at some of the pictures posted to truly see the "quality" we received. Be warned! Right now, it's been 2 weeks after waiting to hear back from the owner after leaving 2 messages along with contact details to the main reception, after Happy said "i'll call you first thing tomorrow" and after sending all the photos to Preet after his request but then not receiving a single reply. We owe 10% of the final balance of which Aura does not seem to care about at all and are more than happy to wash their hands off this and move on. For which now, we'll be staring at these defects for the next 10+ years. Thanks Aura.

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10/10

Our experience with Angel Movers was great from start to finish. I spoke with Anna to book their services. She was super friendly and provided every detail. I barely needed to ask any questions as she captured everything in her explanation of their services. The team showed up early on move day and worked efficiently throughout the entire process. They were also very friendly and approachable. They treated our home and belonging with the upmost care and respect. Our now home was not ready to move into as we were undergoing renovations at the time. The team carefully loaded our stuff into the garage making sure to utilize the space as effectively as possible. This helped us to save on storage costs as everything fit nicely into our garage. The job was completed in under the estimated time. We would definitely use their services again and recommend them to all our family and friends. Thank you Angel Movers!

1 of 1 people found this review helpful.
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Company Response

Hi Amrit! Thank you so much for taking the time to share your experience with others.
We appreciate your business .. and you! Hopefully you will get settled into your new home as soon as possible, if you need us for anything, you know where to find us!
All the best.

10/10

I hired GreenLife to remove some asbestos insulation in my attic. Jason and his crew were a pleasure to deal with. They showed up on time and completed the project in the time specified. The crew was very respectful of our house and took every measure to ensure the job was done effectively and efficiently. I was very careful as to who I hired as I have 2 small children in the house and want to feel comfortable having strangers in the house. I immediately felt comfortable with the entire crew. Jason and his team walked us through all the details and ensured they gave us the best advice to keep our family safe. Jason kept in contact with me the entire project to ensure everything was going well and that I was happy. I would recommend GreenLife to any of my friends and family.

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Company Response

Thank you Amrit for the high recommendation. It's important to us that a job is not just done well but be done courteously and respectably as well. I am glad we met your expectations. And a thank you as well, for letting us into your home.