Reviews

1/10

High efficiency Napolean gas furnace + Navien tankless water heater were installed 24 months ago. Coleman trains BCIT students on the job. When installing, two apprentice workers helped the technician. I was appalled at how often the technician raged & yelled at the young men. This continued all day. When they left, debris remained; I had to source a shop vac to clean up. Later I heard rumbling noises from furnace that woke me at night. This continues to this day. Now furnace is not working, my house is freezing, it is Saturday, and their office is closed. No emergency contact. VERY sorry I hired Coleman Heating.

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Company Response

Hello Maria-Jose, As it was explained to you on the phone the afternoon of Sat Sept 18, we only offer no heat calls starting in October to April (our cold months) as to allow the technicians to spend more time with their families. I did offer you the first appointment on Monday morning to investigate your gurgling noice coming from the furnace. I am concerned because this is the first we have heard anything about noises and the clean-up, etc. Please feel free to call the office if you would like to schedule an appointment.

10/10

I needed the lock on my o77 yr old garage door fixed, and bolts installed on two interior doors. Tomas responded quickly to my request on Home Stars. Before starting the job, he met me at Home Depot to advise me on what to purchase. Back at the house, he worked thoroughly and efficiently all afternoon. I was especially impressed at how he took the garage door off its hinges to shave a bit off the bottom to compensate for its expansion over the years which hindered it, partially from opening and closing smoothly. When all was done, I asked him to look at other "small" things on my wish list. He stayed on an extra hour and a half to take these extra things: some kitchen door cabinets that had not been installed properly by previous owners; creatively converting spare plywood in my garage into extra shelves for an odd sized kitchen cabinet that could not be fully utilized; and perfectly aligning & hanging a cumbersome entryway shelf unit. In the process, he discovered a hidden pocket door to the upstairs attic room that no one knew was there! He also checked my upstairs and downstairs bathrooms in anticipation of renos, and gave me great ideas for budget wise updates. All told, he worked about 4 hours steadily and carefully, leaving the site neat and tidy. I would not hesitate to hire him again, and will go to him first for any needs that meet his skill set. Excellent work and very positive attitude.

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Company Response

Thanks for your review Maria. It was a pleasure doing some work for you
Tomas