The house was new in 2007 and by 2010 I had to replace 9 windows due to seal failure. The $400.00 was for Warranty installation costs. I sold the house in 2015 with two more bad windows yet to be repaired. These windows are GARBAGE!! Every home along my street built in 2007 had bad Pollard windows like mine as the developer used them exclusively. I could walk and see the seal failure and talked with neighbours who had the same problem but refused to pay the installation fee. Others had all their windows replaced with another company and these never failed. Claiming condensation in every home built in 2007 is a joke. These houses had air exchangers and there was never any condensation to speak of except after the seal failed! While living in Manitoba where condensation is a serious issue due to the extreme difference in temperatures from inside to outside, I never had seal failure with another company. 70 years of garbage is right.
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- Company Response
Hello! We have been in the window and door business for over 70 years and have provided quality products to hundreds of thousands of homes. It’s very unfortunate that you had some issues with our products but we stand behind our products with an industry leading warranty. Glass sealed units are fully covered within the warranty period but there's a nominal fee for labour to install. The most common cause of seal failures is condensation on your windows due to excessive moisture in your home, especially in cold winter months. Visit this link for tips on reducing condensation and controlling the moisture levels in your home: https://youtu.be/n6RMJETUN7o