Paul and Brent, along with there crew where exceptional with the customer service delivered to me and my family. We had our fence replaced by a contractor about 3 years ago. There were several posts that were incorrectly installed. I attempted to connect with the original contractor several times to have the work corrected. There was a lot of avoidance until finally I was told that he would not warranty the work, nor would he come and repair it because he claimed that "he was no longer doing that type of fence work; he was focusing on only replacing decks". He did however give me the name of someone I could speak to about the repairs. This individual was Paul from GNFP. Paul came out right away, assessed the situation and made recommendations. He then has his crew of 4 people (including his nephew Brent) on site two days later. The crew was very efficient, clean and completed the necessary repairs. Brent kept me informed throughout the process on what they were doing and why. He explained what could possibly have happened to cause this issue and even replaced a few of the bad boards that were installed by the original installer. Their level of professionalism was exceptional. My wife and I are both in the customer service profession and truly appreciate receiving stellar service from our contractors. Having said this, I have intimated to Brent that he now has a customer for life and that when I'm ready to replace the fence on the north side of my property, they will get the work. They have even won the praise of my neighbor as well. Great job, boys! Thank you....
- Approximate cost of services:
- $1,120.00
- Company Response
It was a pleasure helping Frank and Pam with their fence repairs. It's not an easy job, but we know it can be done. Why replace the entire fence? Or sections? We no sometime it can be repaired.
We would not hesitate to give Frank the thumbs up to any contractors that he needed.
Thanks so much guys. Let us know when you are ready for the next project.
Gnfp