Reviews

10/10

Appliance repairman Steve Brannan recommended County Appliances as an all-in-one service for replacing my compact stacking washer/dryer in my condo. They deliver, take away the old units and install the new ones. It's rare to find all that nowadays and I am glad that County lived up to Steve's recommendations. The three-man crew was courteous, cheerful, neat and accommodated my needs in terms of working with the limited space. Back at the shop, co-owner Doug was helpful from my first call. Now I just hope the Whirlpool Appliances he recommended do as well as County did!

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

I have used David and his crew four times plus have recommended him to others and can't believe I have never written a review until now. The first occasion was cleaning my house in preparation for showings. David and co. put on booties so they wouldn't mee the floors and started at the top, working their way. Everything shined. What's more they had great ideas for staging my house. They even re-arranged the furniture I had already re-arranged for the showings and brought in a guy who shampoos rugs (for extra $$$). David even picked up a stunning arrangement for my front porch planter. They came back after I had moved out to leave it clean for the new owners as well as clean my condo after two months of renovations. All the plaster dust was gone, the sinks sparkled, and I could eat off the floors. This spring I had them back to wash all the windows and light fixtures and ceiling fans. In all cases, they worked to tight schedules, accommodating me time constraints, were cheerful and even fun to have around. I could relax and now everything was in David's exacting hands. He even has a vast knowledge of furniture periods and antiques and gave me great tips on caring for mine. My real estate agent now uses David and his team for her clients. He gets an unqualified thumbs up from me. The cost I wrote in is an average because each job was different. $350 for all the windows -- large and lots of them -- ceiling fans and light fixtures and about $1,000 for two days of prepping my house.

Approximate cost of services:
$500.00
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10/10

Steve Brannon came recommended via Facebook friends. I emailed him about my suddenly noisy washer on a Sunday; he called me first thing Monday morning. He explained that my kind of washer has a useful life of 5-10 years -- don't they build anything to last anymore? -- and that he would tell me when he assessed the situation in person whether it was worth repairing. He asked me to describe the noise I had mentioned in my email -- I had also included photos of the machine -- and he made no promises, cautioning that he charges a minimum of $150 for condo service calls. Based on his over-the-phone prognosis, repairs might be as much as $350, at which point I might as well consider a new machine. He showed up promptly, and was very professional. I had suspected that the cause of the problem was a bra underwire that had gone AWOL during a wash and guess what? It had. He managed to get it out and that seemed to solve the problem, fortunately with no apparent permanent damage. Before leaving he ran the machine and said there were no leaks but, during the next few washes, I should keep an eye on it just in case there were. Two lessons here. One, call Steve. He's great! Two, never machine wash a garment with underwires, and that includes bathing suits! Highly recommended.

Approximate cost of services:
$186.45
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Company Response

Thank you very much for the review, it was a pleasure meeting you!

10/10

Okay, there were a few little bumps in the road, and a couple of brief delays, but overall, considering the size of this job and the restrictions of working in a condo with limits on the times for banging and drilling, I have to say that Design to Fit Interiors did a fabulous job of maximizing the space in my new home. I am thrilled with the job. I love my kitchen. My ensuite vanity is a joy to use in the morning. My main bathroom has more storage than many kitchens. Every inch was put to good use, and is accessible. For example, in the kitchen, where a corner cabinet was going to be hard to reach into because of the tight space, Paul came up with the idea of L-shaped drawers! L-shaped drawers! They're wide, with two about 6 inches deep for cutlery and utensils, and the bottom one 18 inches deep. Perfect for pots and large bowls. Paul listened to my ideas and addressed all my concerns. He certainly lived up to the name of his company. Everything was designed to fit -- and beautifully.

Approximate cost of services:
$35,000.00
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10/10

I recently moved into a condo in an older building with concrete and plaster walls. I knew that, if I attempted to hanp my mirrors and art myself (or with a friend), i would end up with a dusty mess and have to replaster the walls. I found Eureka via HomeStars and I have to say that every great review is accurate! Brian and Robin not only did a beautiful and solid job, they shifted things when I changed my mind *PLUS* they helped me with some complex arrangements of many small photos *AND* they anchored a 7-foot tall armoire to the wall. Then they vacuumed the little dust they left. In a few weeks, I will be buying a new TV and will need some wall mounting help. I have no hesitation in ringing up Eureka again.

Approximate cost of services:
$400.00
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Company Response

Thank You Antonia, Please visit our new website at http://www.eurekaassembly.com . It was a pleasure having you has a repeat customer!!

10/10

One word: Wow. Ana, Jason, Ephraim and Zoran all worked hard to ensure that my new condo has the most fabulous windows in the building. Sure Hunter-Douglas costs a little more than the online places but you are not guaranteed the colours, quality, fit, installation etc. Ana helped me select the most appropriate coverings for the various forms of light (I have windows on three sides) with an eye to energy efficiency as well as privacy. Jason came to measure. Ephraim came to install. Zoran came to remove one blind that wasn't quite right for the space and to measure for another one in a room where I had originally thought I did not need a new blind. For that, I trusted Ana to select what would be best by emailing her a few photos. If this company sits at the top of Homestars with a solid 10, it's because it delivers on every single count. An unqualified 10/10.

Approximate cost of services:
$5,000.00
2 of 3 people found this review helpful.
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2/10

When Peter arrived at my home in February, a solid six weeks in advance of my move, I happily contracted with him, giving him an $800 deposit, because he seemed professional, experienced and, most important to me, a premium mover with knowledge of the sort of antiques I own. I have undergone three inter-city corporate moves in the past and know pretty much how it goes. Things happen, no matter how careful the movers. Still, although I was only moving a very very short distance (1.5k!, it was going to be a very traumatic change for me, a big downsize from a five bedroom house to a three bedroom condo, and he seemed to be sympathetic to my cares and concerns. And so I signed a contract for a five day move: two days of packing, one day of loading the truck, one day of unloading, and one day of unpacking. That is what he wrote down, in his own hand, on the contract with a an estimate of $4800 "more or less." He did tell me several times that he had no idea how I would fit everything in my condo, but I assured him I had planned this well in advance. (Indeed, today, as I write this, almost everything is in its new place and there's ample storage to spare.) At no time did he ask to see my new place to survey the situation. Which should have been my first clue. Exactly one day after I signed the contract with him, my contractor doing the renos in the condo told me that I had to postpone my move by a week because the work would not be finished. I called Peter and told him that I would like to postpone the deal by one week and he informed that there would be no problem. A few days before the move he arrived with his head mover, Jack, an experienced and polite professional and went over my possessions deciding how many boxes and rented bins would be required. I felt confident that I had chosen the right company. The day before my planned move, Peter and I had a lengthy and very reassuring chat on the phone. When he and the three man crew showed up on Monday, I started to sense that Peter was not as much on top of the situation as he should have been. Perhaps his mobility was an issue in my three-floor (plus basement) house. He was also constantly stepping out to have a cigarette. Still the crew, including Jack, was polite and seemingly professional. I remained calm and in the kitchen, feeling I could leave them to their job while encouraging them to call me if they had questions. I even, at Peter's urging, bought them all (including Peter) lunch for three days running. This added to the cost of the move which also included gratuities (total $250). It was only on wednesday, after my stuff was mostly in the truck, when **TO MY CONSIDERABLE SHOCK** I was informed by Peter that the contracted-for fifth day, the one for unpacking (and subsequent removal of bubble wrap, boxes etc.) was not to be. His claim? That I had agreed to only a four day deal (with no reduction in the estimated cost) when I had asked him to bump the move later by one week. This was absolutely not the case. As I explain above. three corporate moves have taught me that I need that fifth day. And so, by the Thursday night, when the crew left at 8 p.m., I was left with disassembled furniture and lamps, some 50 packed bins stacked high in my living room and dining room, sofas on their sides, plus a good chunk of my possessions (including antique silver and valuable art) in the condo building's moving room on the ground floor and a very nonchalant, that's-the-way-the-moving-cookie-crumbles attitude from Peter who blamed the size of my condo for the problem. He then had the effrontery to say we ran over the cost of the estimate by hundreds of dollars and demand payment for that. (At some point he actually videotaped all the stacked bins and boxes for some unexplained reason.) Unpacking all this by myself was a nightmarish impossibility. And so I racked up more costs. For example, I had to hire a junk removal company ($700) to take away all the packing material. I also hired a declutter expert to help me unpack and put things away. ($400 and counting.) I did manage to privately hire Jack to come to my house to put my furniture together and move some stuff around. More expense. Even Jack was appalled by some of the packing we discovered, including the stacking of antique china plates with no cushioning between them. Computer equipment was thrown in a garbage bag with a dog bed and an open bottle of hand lotion. Many things were mixed up with others. And there are some things I have yet to find. The upside? My antique furniture survived. Nothing major was damaged. There were no significant chips in my new paint job. At least that worked out. The fact that I am now sitting here in my new condo at my rebuilt desk at my re-set-up computer (another hire after paying one of Peter's workers $50 extra to set me up) with most things in their place a week later is a miracle. A frustrating and expensive miracle. I recognize that things go wrong with moves. I have moved often enough to know that. But I believe I paid top dollar to minimize the pain and frustration -- only to feel angry and exhausted. I do not believe I received the service I paid for.

Approximate cost of services:
$5,800.00
0 of 3 people found this review helpful.
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Company Response

This review is contrary to our reputation and the quality of work we do.
Please refer to our reviews below for an accurate understanding of how well we run our business contrary to this vindictive invalid review! We feel this move was done well under great duress.
The last time this woman moved was 19 years ago paid by her corporate sponsers as I was led to believe. It's very difficult for a mover to deal with human emotional instability at a stressful time in one's life.
Her acknowledged truma with moving contributed to her lack of rational behavior as demonstrated by the compulsive level of detail in her review in my opinion. Childishness, lies, unrealistic demands, inability to decide and off colour behavior further complicates a move with this type of destructive behavior. Her expectation that the movers make up her bed further demonstrates her unrealistic nature. The estimate was correct as per the commercial and consumers relations act. She changed the moving dates and was told on the phone and on a visit with her packaging materials company that the fifth day was no longer available. We apologize for any misunderstanding that may have or may have not occurred. Originally the five days were booked in the middle of the month on the first visit. Due to complications with her reno people she rebooked for four days at the end of the month because the 30th of the month was already reserved for another customer. This is all we could give her.
Peter was free to do as he wishes because he was not being paid to work.
The move was damage free whether she approved of the packing methods or not. The packaging materials were her's and not our responsibility to remove. They did not come from us. We wish her all the best!

9/10

I wouldn't go with El Cheapo for a complex move, one with antiques or china, but I was very pleased with two small moves they did for me. The first was to move a fridge and stove from one locale to another. The team was prompt, friendly, funny, and helpful. They disconnected the appliances and, when they delivered them to their new place, reconnected them and switched up the fridge door. The other day, when I needed a huge piece of exercise equipment taken down a narrow flight of stairs from my attic, they did in 5 minutes flat and delivered it to a friend's house. Again, friendly and polite ... One beef. A little chip in the new paint job.

Approximate cost of services:
$100.00
0 of 2 people found this review helpful.
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