Donald in Toronto

We asked this Hamilton plumber to provide an estimate for a leaky drain and toilet. Their estimate was outrageously expensive so we didn't move forward. Weeks later, we received an invoice for $200 which included a $20 fuel surcharge. The estimate spent less than 20 minutes on site and they charged for an hour and a half. It's dishonest since they never disclosed their rate for estimating. Like the cost of fuel, estimating is the cost of doing business. In addition, the company failed to provide me with a written estimate and obtain a signed acceptance. I have since filed a complaint with the Ontario government and the Consumer Protection Act. Homeowners beware.