Based on all the positive reviews, I expected a much better job than what I received. I was initially disappointed when Moe provided us with the quote. We specified that we needed to replace the stairs as well as the nosing. Moe sent us a quote for the whole job, and then when he came to the house to close the deal, he added an additional $900 for the nosing. I chalked this up to my misunderstanding and still hired him based on the positive reviews. Although he finished the work in the time allotted, the final product was very poorly done. The stairs were not fully stained; he left gaps where the bare wood is exposed. Also, where the spindles were re-installed, he (his worker) didn't bother to fill in the nail holes - leaving fragments of the nails exposed. Moe didn't actually do the bulk of the installation - his worker (Quinn) did. I had to ask him to please cover the obvious gaps. He did ... reluctantly. I don't care about the mess (complete with empty Tim Hortons cups) they left behind. I do care about all the patch work they left for us to do. His prices would be reasonable if he finished the job right. In our case at least, he didn't seem to care. The only reason I'm writing this review, is because I've been spending my day on touching up the mistakes, and feel others should know that his reviews don't really reflect the quality of all his work. Moe may be a nice man, but he did a very poor job for us. I can't recommend him at all.
- Approximate cost of services:
- $4,000.00
- Company Response
I was surprised and upset to read this review. I take customer satisfaction very seriously and when we left this job I double checked with Tony and his wife that they were happy and they said yes. I'd like to address some of the points about this job. We all try to save time and cost using email communication, but it does not mean everything is there to be able to price it 100% right. I did say in my email to you with the estimate that I had to check the measurement of the nosing and couldn't price it and then I listed one price for just the stair and a separate price for the painting, I'm sorry if there was a misunderstanding. You decided not to have me do the painting in order to save money on my suggestion, most people like to do that and that's fine. Being pregnant your wife had health concerns with the stain and I worked very hard to ensure everything we used was waterbased with the colour you wanted, no staining was done at your house and I timed the stair replacement to be conscious of her safety. You also inspected every stair before it was installed. I took all the garbage to the dump at no charge as a courtesy to you. I also came by a week after the job and asked again if your wife was happy and she said yes. I believe we did a beautiful job with your new stairs, but if you had any issue you should have told me instead of just posting this review. I always work to keep my customers happy in any circumstances. HomeStars doesn't allow photos in responses to reviews so I have put the photos of the job in with my other photos on my page. If anyone has any questions about this job I am happy to answer them. I wish you and your wife all the best, Moe.