happymike in London

Contacted John at Waltech following a referral from a trusted advisor in the construction industry. John promptly came out to inspect a leaking crack in our basement foundation, provided his assessment as to cause and severity, thoroughly explained the repair process and provided a quote. John and his team arrived on time on the agreed upon date and completed the job promptly. Tim explained what he was doing, how he was doing it and why that way which provided us with much comfort the team knew what they were doing. The team was very organized and left the job site clean. At my request we also investigated installing a backwater valve for additional assurance against flooding from the city sewer but we collectively agreed it wouldn't be worthwhile considering we were in a low risk area and installation would have required partially destroying and remodeling the adjacent basement bathroom to provide sufficient space for installation. Being a retired professional engineer and former project manager I was thoroughly pleased with the 2-way discussion of options, risks, variables and costs involved and the final outcome.

Very satisfied with Jeremy doing our gas stove disconnect and reconnect. Jeremy was prompt in responding to our request for quote, prompt in responding to subsequent questions, and punctual. Jeremy is knowledgeable, has many years experience in the industry, explained what he was doing and provided some helpful tips for the future. He was efficient and neat and tidy. He covered the floor with a blanket, wore soft gloves to protect his hands but also to avoid scratching our new stove, and cleaned up his work area before he left. It was obvious Jeremy takes great pride in doing a job well! Will definitely use Jeremy again for gas work. The price we paid for the service we thought was quite reasonable. Parts and taxes were extra, as expected. Jeremy asked us in advance for the model number of our stove so he could come prepared with all the necessary parts. Finding a good gas tech though was a bit of work. We bought a new gas stove at a great price to replace our old one but the retailer doesn't do installations. Neither Enbridge/Union Gas nor Reliance (who maintains our gas furnace) do gas stove installations. Union Gas does provide a list of companies that do gas work but we found many of them listed only do installs and not appliance repair or disconnect/reconnect. Conducted an internet search for gas techs in the area who listed appliance disconnect/connect as a service but reviews were either absent or contained some very negative comments. We jumped on connecting with Jeremy when we read all the positive reviews of him on Homestars.com. Jeremy lived up to his reviews.