Tom was very professional and personable. We had a few specific concerns that he looked at and provided informative explanations about, and he also did a thorough inspection of the rest of the house and property and pointed out other areas of immediate and future concern. He suggested some simple fixes for some of the problems and confirmed my worries about a wall issue and referred us to a couple of structural engineers for further analysis. The infrared scan was helpful in determining some moisture issues and he even threw in an infrared photo of me and my wife which was pretty cool. Overall, he was great to work with and I wouldn't hesitate to recommend him to others.