Reviews

10/10

My comment on Bill, the owner, is simple: call him, you won't regret it. Excellent craftsmanship, hard-work, honest, easy to work with, knowledgeable, AAA customer services, and the list goes on. I recently purchased an old house, with works to be done here and there. After some back and forth with different companies, I finally came across Fairney & Sons in HomeStar and requested a siding quote. To my biggest surprise, I got a reply in minutes when it was already 9:40 pm, and then a follow up call after 10 pm!! Yes, Bill is that hard working. As a home owner, I hate to wait for long when there is a problem with my home. Working with Bill, I have the peace in mind that I can get a hold of him, if something is concerning. Shortly the team came check the house. Bill is friendly, straight to the point and honest. Unlike contractors who try to redo the whole thing, he gave honest opinions, like my flat roof is still good, no need to replace/repair; or my upper eavestrough is fine, replacing the downpipe is all we need, etc. It didn't take long to receive all quotes I need. Price is reasonable. Even my parents like his old school craftsmanship and recommend me hire him. Eventually, I decided to let Bill take care of my house. Everything went on very well. Bill walked me through what they would do up front. He was always there to answer my questions (I am sure some of those are pretty stupid...). What's more, he is so flexible to incorporate some last minute ideas I threw in, like installing leaf guard. On time and on budget. The team show up when they said they will come, and deliver on time. The roofers even work long hours till dark, to complete the shingle roof in just one day! The cost for initial scope stick to the estimate. What I would highlight is, Bill also did an excellent job helping me budgeting for the potential extra and different last minute ideas. Grown up in a heritage house, I know when dealing with old houses, you always need contingency for on site findings. Likely because of his many years of experience, despite we don't know how good or how bad the invisible part is, Bill still manage to give me a good estimate for contingency, Eventually, the cost for all extra and my last minute ideas is just within the range. No surprise. In terms of the result, his team definitely go above and beyond. The new siding make the back of my house look like brand new. And I noticed multiple small fix that I didn't ask for, but the team just go ahead fix them for me. Now the back looks lovely and is protected from animals. Roof looks great as well. Maybe ask me in 10 years, but so far all good. :) They did a good job cleaning afterward, and the level of noise wasn't too bad at all. Due to the unfortunate COVID 19 situation, I had to work from home, staying in my basement when the team is working. I was able to complete all my office work and meetings without being disturbed. Last but not the least, after I paid, Bill re-emphasize his team stand behind their work and I can reach out anytime needed. I appreciate that and that's all I need. Over all, great job and great experience. I am more than happy to count on Bill to take care of my future home improvement projects. Thank you team!

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Company Response

Thank you

10/10

Long story short, Troy is the BEST! I had squirrel problem since mid December. Worked with another reputable company with great HomeStars rating. Unfortunately, fail, fail, fail - the unwanted visitor kept on finding its way back. After 3 unsuccessful visits and $$$ spent, I decided to start fresh. Troy is definitely a delight to work with. Professional, knowledgeable and work with great passion. He listen. When I pointed out a couple of corners which look susceptible, unlike the other technician, who was over-confident and said those were too small for anything to get in, Troy went up and checked with his hands. Turns out the holes look small but were actually big enough for squirrel to get in. He is not hesitate to come back, revisit and finish the work. During the second visit, he was able to identify a freaky hidden hole that the first technician missed, even though I told the first technician I heard something got in from that corner. Troy figured this out himself, without me mentioning anything, as I already forgot. He share. Spend the time to educate the customer and share his great knowledge. Tory also did a great job getting raccoon out of my crawlspace, and install protection. Finally I had a peaceful month. Just need to seal the one way door and done. Thank you very much Troy! GREAT JOB!

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Company Response

Thanks Lucy!! So happy to hear all is quite, I will be back soon to close off your entry hole. We really appreciate the review:) Troy Leneeuw Gta wildlife removal and pest control Ltd