Reviews

0/10

I bought an A/C from this Company 8 years ago. The unit was working fine until Farhad, technitian from Infinity Air Conditioning, came to do the annual maintenance. A week after his visit the AC stopped working. I was charged $ 160 but Farah was unable to fix the unit or even diagnosed the problem but he was very fast to tell us we need a new unit. The sales department called us several times trying to sell us a new unit. The recepcionist Jacqueline offered to send a more experienced technitian if we pay another $ 200 for the visit. When I tried to talk to the recepcionist, Farah answered the line, recognize my voice and raise his voice to tell me in a rude way that they charged the visits eventhough they can't tell you what was wrong with the unit. I felt threatened and hung up. The average life of a unit is 15/20 years and they wanted me to buy a new unit after 8 years, for a problem they can diagnosed and was caused by his maintenance visit. Their demeanor is very unprofessional and not helping, only trying to do a quick sale

Approximate cost of services:
$165.00
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Company Response

Hi Irene,
I'm sorry you were dissatisfied with the service you received. We made several trips to your home, and spent many technician hours trying to diagnose and remedy the problems with your older A/C unit. You were only charged for ONE service call (@ $145), despite all the time, labour & materials involved on our end. Sometimes complicated outdoor mechanical equipment cannot be fixed without major time and expense. You declined any of these more labour intensive investigative options.

As we also mentioned to you, there was no annual maintenance done on your unit. You can only imagine how well your car would run if you didn't do any maintenance for 8+ years. We were very patient with the constant demands for free return visits to service your unit. At no time did anyone raise their voice or be rude to you. We DID have a Carrier specialist booked to visit your house on a Sunday, at our expense. Your husband rudely cancelled this appointment 2 minutes before the tech arrived at your house. We still had to reimburse the specialist for his time and travel.

After 3 weeks of service calls (at no additional charge to you), our best recommendation was to replace the unit, rather than continue to try and put a band aid on it. This is not what we would consider a heavy sales pitch, but was simply our suggestion to you. Unfortunately you didn't like that answer and wanted us to continue to work on your unit without any additional cost to you. In today's world, complicated mechanical equipment is not made to last 20 years; not like it used to be. Even WITH proper annual maintenance and service, some units will require replacement after 8-10 years.

Take care,
Team Infiniti GTA