Our garage door was coming off its tracks so I called Open Sesame. I was worried because I had been gouged by a previous garage door repair guy. After Steve looked over our garage door he told us it just needed a minor service job which he would do for $75 plus parts (a few wheels). He adjusted the spring and alignment, showed me how to do my own annual maintenance and gave me free lube to do it! He never tried to "up sell" me on additional services. And, in the end, he charged me less than what he originally quoted. He was prompt, quick, polite, and knowledgeable. Thanks Steve!