Thank you for your review dear Tara. We tried to contact you to discuss the issues in your review, but we have not heard back from you,
House Cleaning services are consistently being preformed by 5 Star Cleaning staff every single day. We have received overwhelming great reviews and happy customers. All of our staff on the phone make sure to understand each of our customers goals and budget to ensure the best results. Unfortunately there was a disconnect with the amount of work your place needed and the budget you had for the cleaning service. 5 Star Cleaning will never force upon extra charges, hours or tip which in your case, we did not charge you. The report we received from our staff, mentioned the tremendous amount of dirt and physical work required. Emptying all cabinets full of silverware and cupboard for cleaning, heavy dusting, emptying the fridge full of food for cleaning, grime and caked on dirt removal from tub, scraping paint off balcony glass, and the rest your place.. Having so many expectations for hard work, and specific request takes time. The cleaning is always based on the cleaning needs, 5 Star Cleaning strives for complete transprerency and communication before, during and after the job. Therefore, the prices and hours are all clearly stated and explained. If you wish Please contact us to discuss this further.
5 Star Cleaning Team