I have used HIP twice now, once for mould in my attic and this time for mould in a basement washroom. Both times have been flawless! My mould issues have been resolved and the cleanup made it look like the workers were never here. Richard is exceptional - he is extremely knowledgeable and takes the time to answer all your questions. Kim is also amazing - she coordinated everything for me, helped me figure out exactly what needed to be done and what to expect. She also was able to secure me a time slot the same week I called. Both of them are an absolute pleasure to work with, a part of me hopes I have more mould issues so I get to call this company again. Thanks to your whole team!