Thank you for your feedback, we really appreciate it and use it to improve our customer experience. Your husband was very helpful and offered for us to use his equipment. Due to unforeseen circumstances our tools were not available during this time but we did have the tools needed for this project and we bought extra for the purpose of this project. Willingly, your husband kindly offered us to use his tools, which was a very kind gesture on his part. The materials procured were not sufficient because of the change and the spacing of the posts gap that was requested by you and your husband. I offer you my apologies if you thought my team was trying to cut corners to save time and money as you mentioned previously. I can assure you we do not cut corners, we treat each client's home with the same respect and integrity as our own. As we were working according to our original plan my team and I had to adjust the calculation, post location, and the entire scope of work to your requests as they changed repeatedly during the entirety of the project. Extra last minute decisions and unforeseen underground obstacles encountered in your backyard, which were not disclosed in the beginning affected the overall project and initial cost. We were very cautious as the project progressed because we were trying to accommodate your requests into the work which wasn't included on the quote. As you can imagine these last minute changes add extra time to the overall project and we were trying to stand true to our timeline discussed at the time we confirmed the start date. When dealing with fence work it’s common for homeowners to often be unclear about the methods used by professionals, which is why we had explained our personal experience with spacing before putting up the fence boards. We were not trying to talk your husband out of what he requested regarding the spaces in between the fence boards. To be clear and explain it one more time for your understanding, the wood used in this case was pressure treated lumber. This wood holds and absorbs a lot of water, it is soaked because of pressure treatment to make it water repellant. The wood is then directly placed on shelves for sale and it’s wet upon purchase. It remains wet for the entirety of the installation project to keep the boards from warping, and then this is usually installed tight against each other, as days or months go by, the sun will evaporate all the moisture in the wood. This causes it to shrink from its original width by 1 eighth of an inch (1/8) which is exactly the size spacer we used. So spacing the fence boards (1/8) before it's dried results in one quarter of an inch (1/4) to half an inch (1/2) space after it has dried up. We were not over looking attention to detail, but we understand every client has their own personal preferences, and ideas when it comes to how they want their project to turn out. We didn’t provide a standardized job for you, instead we accommodated to your own personal requests throughout the duration of the project. We were very open, willing, and accepting of each and every single one of your suggestions because we wanted to make sure you were satisfied with the end result. My apologies if you were under the assumption that it was inexperience, contradictorily we were making sure the fence turned out to your liking even if it meant extra work, labour, materials, and time, as long as you were content with the outcome. We are satisfied to know you are happy with how the fence looks because we went out of our way to make sure the fence was exactly to your liking. Thank you once again for letting the Ghale team take on your project and thank you as well for your hospitality and the snacks and drinks you provided us on a regular basis, we really appreciate it.
Ghale Roofing & Renovations