I went to CAS because of the great online reviews. I wish I had just gone somewhere else. My washer / dryer unit was supposed to be delivered and installed today. The delivery person came, dropped off the machine in the middle of my living room, and refused to install it into the bathroom where the unit is supposed to go. He said that the doorway to the bathroom (where the unit is supposed to go) is too small. I measured the doorway and the machine - they definitely fit. I tried to reason with him, but he refused to listen and literally just left. I had paid for the full installation service already, so I called customer service to send somebody else. Customer service was not helpful at all - called me back in 5 hours saying that the delivery person did nothing wrong. I ended up calling another contractor I know so I won't have the machine sitting in the middle of the house. My contractor moved both the washer and dryer into the bathroom in less than 5 minutes. Not even a scratch on the door. Their prices are only cheap if you get something open box. Otherwise, don't bother - unless you want a huge headache of terrible delivery experience and incompetent customer service.
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- Company Response
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note that your feedback has been shared with the management team at the location and will be addressed with the delivery team members.