D and J, Sudbury, ON

The buildings made by Future Steel Buildings are excellent, but the service left much to desire. Initially, the product was sold to us by their salesperson at a reduced rate; but by delivery time the salesperson was gone, so Future Building tried to nickel and dime us on the materials, by substituting a lesser quality material than the kind we'd originally ordered. We tried to address the problem with them, but we didn't get results until we cc'd Consumer and Corporate Affairs with our complaint letter.