My wife and I have lived in our home for forty years and we decided to replace a couple of windows plus a bay window we had in the kitchen with Pollard. After selecting the windows from their showroom the installation was scheduled. The bay window was to be but not trimmed out on the inside because I decided to trim it out myself. After the install we were pleased with the casement windows but the rough-in condition of the bay window was not satisfactory. The finished part of the bay window was not what we were shown in the sales display. after contacting the sales rep and after a site review I was told that nothing would be done to rectify the situation.In this respect we are very disappointed with the after sales service as there is very little recourse we can take to be totally satisfied with our Pollard installation now they have been paid in full.

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Company Response

Sorry for your experience, please contact the Display Centre Manager at the location you visited to discuss the issues. I'm sure we can resolve the misunderstanding with your order.