Reviews

2/10

The moving team was professional and courteous, BUT- the move took MUCH longer than was suggested when they quoted the job... 8 hours longer! My belongings were horribly damaged in storage. I spoke to the company and they offered to refund a portion of my moving cost, but if I accepted the money I would have to sign a non-disclosure. I felt it was more important to warn potential consumers of the hazards of engaging the third party storage company they use. This is a list of missing and damaged items: Missing: -2 wooden boards (bed slats) -3 glass shelves for curio cabinet Broken: -Bow front dresser leg -Side table: foot snapped, leg dislocated -Bench knob chipped -Lamp cord -Toilet brush -Wooden guitar (decorative) -Christmas wreath -Wardrobe top -Paper lamp -Laundry stuff -Bins and tubs (dented, cracked) -Boxes (dented, pushed in, water damaged, rips and tears in them) -Brown bottle -green storage case -Noah’s ark (elephant head) -glass candle stick (3rd in a set) -small mirror -gift box -AC duct -angel smashed -prop figurine -ceramic bowl -soap dish figurine -stained glass cat -votive glass -cat angel ornament -mug -bowl -drinking glass -metronome -plastic cutting board -wooden picture frame -tea cup -microwave cart -kosher salt box (crushed) -glass canister lid -wooden table -crystal bottle (antique) -chipped green bottle lip -mask (crushed) -over the door hanger bent and broken -cement base to standing lamp smashed -2 cream mugs: handles snapped -Incan mask -replica wand -lavender gift pot Scuffed/damaged: -DVD cases x4 -bookshelf sides -dresser top edge -telephone booth -candle -chair legs -aerosol can -dining room table top -white table legs -red leather chair: corners scuffed and worn down from dragging? -piano bench: pin from hinge missing and 3 legs loose (and it was wrapped in plastic!) -black picture frame -curio cabinet front edge -piano front edge (plus there was a ton of what looked like sawdust when I removed the plastic wrapping) Issues: -several large items that weren’t mine were included in storage and move: why was I charged for storage space and moving (loading/unloading) time for large items that were not mine. -who exactly moved my belongings into storage?

Approximate cost of services:
$4,500.00
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Company Response

We are so sorry to hear about your bad experience. We understand your disappointment and we would like to make things right for you.
Please get in touch with us and we will do everything to ensure you’re happy with how things turn out. Please call our office - 416.752.3254 - and ask to speak with Moussa or Tiam.
Thank you so much for the feedback! While we are not happy to know that our customers are not pleased with the services they pay for, these reviews help us improve.