Sharon

We used Strong House today for cleaning our ducts and dryer vent. We recently moved into our home (3 days prior to using Strong House) and it became clear very quickly that the previous owners had done no maintenance in the decade plus that they lived here. Upon seeing how packed with lint the dryer vent hood was outside, we knew we needed someone to come clean it ASAP! We decided to do the ducts too, since if the owners didn't keep this clean, they probably didn't do much else. I put a request for a technician through Homestars and not 5 minutes later, Alex gave me a call to introduce himself and his company and discuss how he could help. He was incredibly thorough, listened carefully to my concerns and answered all my questions. As a woman, I find I routinely get my concerns and questions waved off by male technicians of all kinds, so it was wonderful to have someone actually listen to me and hear what I was saying. He was able to accommodate us the very next day after moving around his busy schedule. (I was honestly afraid to even use the dryer after seeing the vent and with a newborn baby, not having a dryer is an awful situation to be in.) Instead of not caring, Alex went out of his way to help. He showed up on time, fully prepared and ready to go. He explained everything he would do beforehand and checked in with us periodically as he went to give us an update. This is the best part - our furnace was making a lot of noise when running the fan and would shut off on its own. Our home inspector at the time of purchase said we would likely need to replace the furnace before the next winter (it was 17 years old). Alex took a look inside the furnace and found an old filter that had been left inside and crushed up against the motor for who knows how long. When he pulled it out, it was absolutely black with dirt. We talked about it and decided to go ahead with a furnace and AC service at the same time of the duct cleaning. The amount of dust and debris and clogs that Alex found was incredible. Had he not been so thorough with checking the furnace in his routine duct cleaning, we would never have found these issues that even our home inspector missed. Now the furnace barely makes any noise and we can probably get at least a 2 or 3 more years out of it. Alex literally saved us from having to make a huge purchase right out of the gate of buying a new house, not to mention the safety hazard that the furnace posed that we had no idea about. I would absolutely recommend Alex and Strong House for any duct/HVAC/dryer cleaning and servicing and we will be using them for all future maintenance with our units. It was an absolute pleasure to work with him today!