Reviews

10/10

It was a positive experience to have enlisted in Straight Up Masonry for our chimney repair. Tony came out to assess what needed to be done, and provide the quote promptly - that was a good start and indication of a great company to deal with. In conjunction that they are responsive to respond whether email or by phone - it was a pleasure speaking to Crystal or Tony. The crew arrived on time, professional and friendly. They did the work and cleaned up after the project was done. It was nice to have the company owner come out to visit as well - that added a nice touch and assurance. The chimney was repaired and it looked fantastic! I did raise a concern after the project was done some time later.. they took my concern seriously, and came back to look at the concern and made things right. They stand by their work and warranty and that is a great thing for sure. I trust the company and would not hesitate to use them again. I would definitely recommend them above all. They are reliable, great in client communication, and stand by their service and product integrity.

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Company Response

Thank you, Ken. We stand behind our work and are pleased that you are happy with our work.

Thanks again,
Crystal and Tony

10/10

I noticed a leak on my ceiling and wanted to get someone in quickly to minimize further damage. I went through the cycle of trying to find help by calling companies but I either got no answer, or having to leave voice mail, and not hear back from them until much later. However, finally to my relief, I found Luso Roofing....I was able to speak to someone right away. The call was friendly, professional and was provided details on expected timeline. They came out, accessed the situation, and provided me with a diagnosis of what the issue was, and as well, pointed out another issue as well, which could have caused damage to my roof as well - all issues resolved promptly. I'm very happy with the response and service that they provided. Another key note is that they are very friendly and approachable - that in itself makes a huge difference. I also like the fact that they are prompt, honest and communicate anything to me that I need to know - hard to find that quality these days. If you are looking for reliable help with your roof, and don't need to see the fancy high gloss pamphlets, or sales marketing pitches that might drive up your costs in the end, I encourage you to consider Luso Roofing. They are a small friendly crew: honest, reliable and able to provide a service that instills confidence.

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Company Response

thanks for your recommendation ken!

10/10

Moved into a house and discovered leaks throughout the eavestrough system. TipTop crew came out to access the condition and reported that the install was done incorrectly and made recommendations to fix. The crew returned to do the necessary work - all leaks resolved, re sloping done and new downspout installed - all were done with attention to detail and quality - very happy with the end result. During the process, worked with Myriam to address the work to be done and the pricing involved - friendly and a great pleasure to work with. Appreciate the fast service and excellent communication throughout - I wasn't home when the work was done, so I got phone calls from Myriam to address the work crew's concerns and recommendations and she made sure I was clear and satisfied with the work details. Definitely, a 'Tip Top' company.....I would not hesitate to call upon them again and refer them to others.

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Company Response

Hi Ken, your recommendation and positive feedback are highly appreciated. We're happy to hear that you had a great experience with our services. We're always working hard to provide the best quality of service to our clients. Thanks again for choosing us and looking forward to your continuing business.

Cheers,

Tip Top Trough Team

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hi , Please send my kindest thanks to the crew that did my job - I wasn't at home to thank them personally. I am very impressed with FG Fencing and I will for sure refer the company if I know of anyone who wants GREAT customer and PROMPT service and an experienced fence crew. I will be in touch again next year as I will probably have the other half of my yard done with the same fence. Until then, Thank you once again. Ken

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Company Response

Hi Ken,

Thanks for the feedback on the service that we provided, looking forward to working with you in the future.

John