Tom - Cambridge

I had a service man come, before he came, I was advised on the phone that the service charge would be 75 dollars unless we agreed to fix it . Then it would be only labour plus parts. I pointed out what was quoted on the phone and he suddenly remembers that for this month there is $25.00 off the service charge. The serviceman said it is always a service charge plus parts and labour extra. I read the reviews and thought they seemed trustworthy. I think this was very unprofessional. I have a bad taste in my mouth like I have been taken. I at least know who not to recommend to my friends.