I needed documentation that there was no oil tank on the property. Matthew answered my phone call promptly, told me they could come out the next day & would phone me when they were leaving the previous job so I'd know when to meet them. And they arrived precisely when they said they would. It was seamless
They were very professional. They quickly responded to my phone call to come out for an estimate. I had other estimates too, but rain centre's was the most practical- they gave me an easy to understand photo of what they would do.
When flushing the toilet , the water would backup in the bowl, but not quite overflow. Hillcrest came, used a snake,said they found nothing, & said it was a defective toilet. They sent another plumber out a few days later, who ran another auger, & said there was no blockage, just a venting problem. Then the boss came out & said there is a possible dip in the pipe & a camera should be run , for a 3rd call. In the end, City of Vancouver sewer dep't ran a camera & auger & within a few minutes said it was tree roots blocking the pipe. I am disappointed that Hillcrest was so certain on their first 2 calls that it was NOT a blockage.
I had no idea whatsoever of what was involved in cleaning out a sump. I phoned Milani & I was put in contact with someone who explained everything in a very easy to understand , patient manner. He asked me open questions that indicated there was possibly another problem, but he suggested that it need not be repaired as the possibility of this causing a future problem was minute. So I didn't feel he was trying to sell me on doing unnecessary work, & didn't feel any pressure. When I phoned back 2 days later to book an appointment, it was done the following day.
