We asked Brian and his team to paint the second floor and the kitchen of our century old home. The job involved painting of gumwood door trim, and repair of plasters. Our experience with Brian and his team was not the greatest. The end result is great - we like the craftsmanship, the colours, and I know the painters did spend a lot of time working on the house. However, we ran into problems with reaching Brian. There are times when the painter wanted to do certain things (and it was the right thing to do), but the painter could not reach Brian, and the painter had no autonomy to do what was right, despite the fact that I was on-site the whole time and would agree with the painter. The communication process was complicated and inefficient. The project did not finish on time. The painters also left cigarette butts in our front lawn. The quotes from Brain was not transparent, and we could not get him to break down the cost for us. Overall, our experience with this company was stressful, and I will not hire this company again despite the good painting job. I expected a better service and communication, with the price that I paid.
- Company Response
Thanks very much for your feedback. I really appreciate your honesty and will take your comments into account in making things better in the future. Despite the circumstances, I'm glad that you were happy with the job itself. Can I also please ask is there anything I can do right now to make your experience better given the circumstances? If there is, please contact me via email/phone and I'll be happy to try to make your experience with Home Painters as pleasant as possible. Sincerely Brian