Reviews

0/10

Not going to get into the outrageous pricing or the long contract OR the lien that they placed on my house. Woke up yesterday morning, had no heat. Called after hours "support", at 8:18 am, they said that they would call me back in a few minutes. 45 minutes later I called back, again, they will call me back in a few minutes. It's now 28 hours later and they still haven't called me back. No other company will service their equipment, and from them - no service, no fix, no care whatsoever. Initiating a BBB compliant, and considering a lawsuit Stay away from this company, far, far away.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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2/10

the quality of furnace is standard, nothing special. They do not clean our perform any maintenance on it. the price is 5 times retail, you cannot get out of the contract, in the interim, they secretly place a lien against the title of your house, so you will have problems with mortgage renewals and your financials.

Approximate cost of services:
$10,000.00
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Company Response

We are dismayed to hear of your concern. The terms for placing a lien on your home for the purchase value of the equipment we have installed in your home are outlined on the back of the agreement that you signed. It is an industry-wide practice to protect the asset. We apologize for any inconvenience this is causing you at the moment and want to let you know that there may be an alternative option if you are planning on selling your home. As for the maintenance, we would be happy to schedule a maintenance to be completed by a certified technician. Please reach out to us at info@simplycomfort.ca Attention: Elisabeth or call in to 1 877-363-9588 and I will be glad to help.

10/10

Had a patio, walkway and driveway curbs put in by PC this year, needless to say, it was a huge job, and we did our due diligence before deciding , and received quotes from a number of companies, and yes, we could have had it done for less, but after speaking with a couple of companies, apparent that having something like this done truly is a you get what you pay for situation - we wouldn't have a 5 year warranty, (we could have gotten a 90 day warranty, or we could have paid a huge price for an extended warranty) some companies weren't planning on even doing a compacted base (let alone rebar - and said it would take them 3 days start to finish), others were just going to use fiber reinforced concrete because (in the words of one of the companies) "it's just a patio, it’s not like you are going to park a car on it". When we met with PC for the initial quote, we were given a book of historical jobs that they have done with the insistence that before we sign anything, we should take a week and drive around to check out the jobs that had been done in the past to be able to see how they have held up and weathered the years. Everyone that I dealt with at PC Mississauga was great, From Servio, Josef and Susy at the office and especially Vlad who did a superhuman job - completing a huge amount of framing in a very short time and bringing the smallest of details to my attention, and the not-so-small army of guys (I think that it was about 20 of them) that started assembling on the lawn before 7:00 on a Saturday morning to do the pouring, patterning and colouring (and had to put up with a peanut gallery of gawkers watching them all work their butts off through the day). All the way through to the guys that came to do the aftercare; the cutting, polishing, power washing and the sealing (unfortunately I didn't get all of their names) For choosing the colours and the patterns, it was refreshing to be able to look at a sizable real life 3 dimensional piece of finished concrete outside at the head office - as opposed to try to visualize how a 2 dimensional picture out of a catalogue or a small chip would look in the real world. Post care and cleanup was also more than we expected, after they cut, and polished the whole thing (including hand polishing the edges), they spent several hours pressure washing absolutely everything, not just the patio and walkway, but also the sides of the house, the driveway and all of the windows (which was pretty much expected), but also the lawn and the road, even so far as to pressure wash the inside of the air conditioner and the trees on the front yard. All in total, we had about 1000 square feet poured, and this has not only increased the curb appeal of the house immensely, but most importantly it’s made our backyard much more enjoyable, usable and inviting. We’ve gotten more use out of our backyard in the few months since this has been done than we have in the full 2 preceding years and will also make it more useable year round, winter barbeques are going to be so much easier (even though it’s potentially more that I will need to shovel when it snows). We've received literally dozens of compliments on the work, one of my neighbours mentioned that people have actually stopped their cars and gotten out to take pictures of the walkway and the entrance to the house. Will have to see how it winters, but they've done a fair amount of work in our neighbourhood - many of those were done before we moved in (some of those I haven't seen the homeowners do any maintenance on in the 5 or so years that I've lived there) but they still look like they were done recently. So I really don’t have any concerns there.

Approximate cost of services:
$21,000.00
Any advice to offer fellow homeowners facing a similar project?
get quotes, do your due diligence, If you are lucky, you are only going to do it once, so do it right the first time. It's not worth it to cut corners and be stuck with something that you aren't happy with. spending a little bit more and having a superior product may hurt a little bit more at the time that you do it, but you will more than make up the difference in resale...
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8/10

Dealt with weed-a-way on the gaden topsoil - ordered 3 bags, had a minor issue which I cannot say was from the product, user error or coincidence. I contacted Weedaway and received a call back within 24 hours from customer service as well as from Kevin 48 hours later to ensure that everything had been resolved and to make an appointment with me to check it out in person. He came by checked it out this morning and has offered advice on how best to fix my lawn by myself (it had been badly neglected by the previous owners for several years so wasn't in great shape to begin with) as well as assistance in resolving it if I'm not able to do it myself (Note: not an upsell - as I was told how to do it myself first) Regarding some of the previous posts about Kevin being intimidating or staff being rude, I have not found this to be the case at all. Both with the person I spoke to on the phone and with Kevin, I have had nothing but satisfactory, friendly and professional conversations both on the phone and in person. I have to respect a company where the owner not only takes a personal interest in issues (no matter how minor) but also in resolving them.

Approximate cost of services:
$450.00
2 of 2 people found this review helpful.
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