We hired them to both pack and move our home. The packers were late and showed with no packing paper. I provided my own paper as they were unprepared. They didn't properly protect glass and ceramics so most of my glass goods were broken when I unpacked. They took turns chainsmoking most of the day and I had to ask them to stop smoking in my front entrance with the door open as my son has asthma. They left early and after tHey left I discovered they had only packed half the kitchen and most of the bathroom cupboards were missed also. The move : more damage and disappointment. I chose the most expensive insurance they sold. Several of my furniture items were damaged. They are refusing to take responsibility and reimburse the damaged goods.