like others, I liked the advertising jingle "why buy a mattress anywhere else" and christine magee is a great pitch person. I also feel that people at sleep country are very knowledgeable with their products.
I own a business also and trust me, I know mistakes can happen. Sometimes it really hurts to refund money. Especially when it could cost you next months rent.
But when you are dealing with a mega brand like sleep country canada, you expect taht they have the financial ability to take a hit to make sure they get repeat and referral business.
After only a month, our mattress was sagging. My wife and I kept feeling like we were being sucked into the middle of the bed. We would have to use muscles to stay away. When I am in bed I want to relax, not strain.
No problem honey, we bought our bed from sleep country, they'll know what to do....YEAH TO PROTECT THEMSELVES!
A "technician" came over with a long stick (I AM NOT JOKING) to measure the sag. It was a pillow top mattress and it's supposed to sag 2 inches with nobody in it. Well ours only sagged 1 3/4 inches so we failed to "qualify" for anything.
He actually told us to call back in two months and then we'll probably qualify.
We were broke so I wish I could have done more, but there was no homestars back then. BUT NOW THERE IS!!
After 2 months I did call and now the bed sagged 1 7/8" and we still didn't qualify.
I went to the store and stood there for 30 minutes while the sales woman serviced "a customer"...what were we? Chopped liver?!
In the end we gave the mattress to charity and bought a new mattress. I will never buy another mattress from sleep country unless I start hearing that sleep country has changed their ways.
If sleep country would have tried to do more tests and done more to help me get a good night sleep, I would be posting a much better review.
Maybe all the beds are low quality and they know it. I hope that's not the case. You would think with the amount of beds they buy, they could get the manufacturers to eat some of the pain of substandard products.