Vera from Toronto

It was a winter night, before the temperature dropped to -20C and my heating system was not working. I called Heating Ontario after three other companies refused after-hour service. Mr. Or Sela came late that night to troubleshoot the system. He found that the heating radiators lost water and the water valve was not filling the system. Or stayed late that night and filled the system with the water house that he brought, so I had heat again that night. I was very impressed by Or’s quick troubleshooting and emergency actions. Thank you, Or. I highly recommend Heating Ontario for knowledgeable technicians but mostly for excellent service.

I called RCC Waterproofing about the water seepage to my basement. Rick Deagazio called back promptly and came the next day after I left the message. Rick quickly assessed the situation, and discussed with me the repair options (inside or outside waterproofing) and the length of the wall that needed to be repaired. On the spot, Rick wrote an estimate where he detailed all work associated with the repair, including removal and re-planting of shrubs. The crew came when they said they would. The crew foreman Mike was courteous, and explained to me the sequence of work and timing of it. Thoughtfully, they put plywood over the neighbors’ window wells to protect them from the construction dirt. When the wall was uncovered and cleaned up, Mike called me to show what the main cause of the seepage was. Considering the weak spot that caused the seepage, he suggested that the area around that basement window be lowered and a window well with a drainage pipe be installed. I agreed, so Mike went to a store, bought the window well and installed it quickly. Before filling the trench, the crew conducted a test, running water through the newly-installed weeping tile and the connection to the existing weeping tile to make sure that the system was not blocked anywhere. The crew completed the job thoroughly, efficiently (in one day instead of the estimated two) and cleaned up the site well before leaving. They even re-installed the landscaping stones. I am happy with the job, the foreman’s suggestion and the 25-years warranty. Thanks RCC!